Hilton Reservations & Customer Care - Carrollton

Company Description

Welcome to HRCC Dallas! The Dallas office is the proud home to a diverse team of talented individuals that interact with all of Hilton Hotels' guests. The Dallas office is our largest contact center.

Our employees chose Hilton Reservations for these reasons:

• Excellent Training
• Many Non-Traditional Work Schedules
• Base pay plus attractive sales incentives (Reservations Sales)
• Positive Work Environment
• Supportive Staff

Work groups include:

• Reservation Sales – sales and service for our entire Hilton portfolio of brands.
• HHonors Customer Service – service to our valued HHonors Members with questions about their accounts.
• Diamond Desk – service requests from our most important group of guests - our Diamond Members.
• Member Services – this "behind-the scenes" group is responsible for handling back-office and email inquiries.
• Guest Assistance – service to over 3800 hotels around the globe to ensure guest satisfaction and enhance customer loyalty.