210 Peachtree St
Atlanta,
GA
30303
Tiempo Completo
Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies. Prepare, review, and issue bills, invoices, and account statements according to company procedures. Provide excellent service to both internal and external customers. Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s). Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information and protect company assets. Report all accidents, injuries, and unsafe work conditions to the manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Discover one of downtown Atlanta's most iconic landmarks. Rising high above the heart of the city, The Westin Peachtree Plaza in Atlanta, Georgia, features world-class service, superb hotel amenities and convenient location moments from Atlanta's best-known attractions, including AmericasMart, Georgia Aquarium, World of Coca-Cola, Centennial Olympic Park and the Mercedes-Benz Stadium. Relax in our hotel's four-star accommodations featuring Westin Heavenly® Beds and floor-to-ceiling windows offering stunning views of the downtown Atlanta cityscape. Take in the outstanding views from The Sun Dial Restaurant, Bar and View, 73 stories above the city. Challenge yourself in the Westin Workout Fitness Studio, followed by a dip in our hotel's indoor/outdoor pool. Plan impressive events in our hotel's 80,000 square feet of flexible meeting space or book venues at AmericasMart and Southern Exchange, both directly connected to our hotel. Discover the soul of city from our downtown Atlanta, Georgia, hotel.