6902 East Greenway Parkway
Scottsdale,
AZ
85254
Tiempo Completo
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Immerse yourself in luxury at The Westin Kierland Resort & Spa. Located in the stunning Sonoran Desert of Scottsdale, AZ, our resort offers an ideal getaway, just steps from upscale shopping, dining and entertainment in Kierland Commons. Play on three golf courses at Kierland Golf Club. Enjoy our Adventure Water Park, with a 900-foot lazy river, a 110-foot waterslide, the FlowRider, an adult pool, cabanas and islands. Escape to our spa for a relaxing massage. Reenergize in our WestinWORKOUT® Fitness Studio, hot tub, steam room and sauna. Settle into our spacious hotel rooms, casitas and suites, featuring Westin’s signature Heavenly® Bed, balconies or terraces and luxury amenities. Our seven restaurants and bars offer unique indoor and outdoor dining experiences. Our hotel showcases stylish event space, from ballrooms to meeting rooms. When you're ready to explore, TPC Scottsdale, WestWorld and Scottsdale Airport are a short drive away.