210 Peachtree St
Atlanta,
GA
30303
Tiempo Completo
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Discover one of downtown Atlanta's most iconic landmarks. Rising high above the heart of the city, The Westin Peachtree Plaza in Atlanta, Georgia, features world-class service, superb hotel amenities and convenient location moments from Atlanta's best-known attractions, including AmericasMart, Georgia Aquarium, World of Coca-Cola, Centennial Olympic Park and the Mercedes-Benz Stadium. Relax in our hotel's four-star accommodations featuring Westin Heavenly® Beds and floor-to-ceiling windows offering stunning views of the downtown Atlanta cityscape. Take in the outstanding views from The Sun Dial Restaurant, Bar and View, 73 stories above the city. Challenge yourself in the Westin Workout Fitness Studio, followed by a dip in our hotel's indoor/outdoor pool. Plan impressive events in our hotel's 80,000 square feet of flexible meeting space or book venues at AmericasMart and Southern Exchange, both directly connected to our hotel. Discover the soul of city from our downtown Atlanta, Georgia, hotel.