Restaurant Manager

Description

Waldorf Astoria is looking for a Restaurant Manager to join the food and beverage team in Chicago's Gold Coast!

This Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 214 rooms, 8,500 square feet of banquet space, and 3 food and beverage outlets. This includes a restaurant, cafe, and in-room dining.

In this role, you will oversee The Brass Tack managing a team of 15 , reporting directly to the Restaurant General Manager, and assisting in the other two food and beverage outlets as needed.

The ideal candidate will be an energetic leader with a talent for driving high standards, a passion for creating personalized experiences, and champions a positive culture. At least 2 years of food and beverage leadership experience in an upscale / fine dining environment is required. Prior experience in a union environment and luxury hotel are a plus.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As the Restaurant Manager, you would be responsible for assisting the General Manager in managing daily restaurant operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in leading, directing and managing all restaurant operations including, but not limited to, restaurant budgeting and forecasting, strategic planning, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
• Ensure guest and team member satisfaction
• Serve and act as Restaurant General Manager in his or her absence

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) #LI-JP2