Pool Attendant

Job Summary

This position contributes to The Scottsdale Resort & Spa's success by working within the framework of a quality Food and Beverage service team. Assist servers in serving food to guests in a personable, courteous and professional manner with a focus in our superior standard, care enough to do it well.

Qualifications

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
• Ability to professionally service guests poolside without assistance during typical service demand
• Ability to lift moderate weights and remain on feet for a prolonged period of time
• Must be able to carry cocktail tray with one hand and distribute food/drinks with the second hand -- cocktail tray could weigh up to 30 lbs
• Ability to carry food and beverages up and down stairs safely and professionally
• A sincere desire to provide the utmost in guest service
• Neat appearance
• Solid interpersonal and communication skills; strong attention to detail a must
• Pleasant personality to effectively deal with guests who may be upset or displeased
• Ability to quickly deliver quality product while under pressure
• Must be able to bend down repeatedly
• Possess excellent leadership, communication and interpersonal skills
• Consistently maintain a high level of work quality and quantity per resort standards
• Ability to work under extreme weather conditions; wet, dry, cold, hot
• Ability to listen effectively, to speak and write English clearly
• Related Work Experience
• Previous food and beverage experience required
• Experience with hospitality and customer service required

Responsibilities

• This position contributes to The Scottsdale Resort & Spa's success by working within the framework of a quality Food and Beverage service team
• Be familiar with all standards of proper service etiquette and adhere to these standards throughout our guests dining experience
• Know all menu items including ingredients, preparation, required condiments and specific service
• Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages
• Obtain necessary service ware items from the kitchen at the beginning of shift
• Request and stock towels and paper products as needed
• Return all dirty service ware to dishwasher at end of shift, and towels to housekeeping
• Provide prompt, friendly towel misting and water service to all guests
• Assist in the preparation of drinks, when needed, and garnish to standard recipes
• Move umbrellas and lounge chairs at the request of guests
• Ensure all pool tables and chairs are clean and orderly throughout the service period
• Pick up litter around service and guest area when necessary
• After guests have departed, remove dirty dishware, wipe and reset tables
• Check side duty list for opening and closing procedures
• Be familiar with emergency safety measures
• Attend all scheduled staff meetings and supplemental training sessions
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
• Perform additional duties as requested by the Pool Supervisor
• Ability to identify, address and resolve conflict
• Maintain good safety habits and report unsafe or hazardous conditions to Security