Host / Hostess

Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:  

To create an upscale food and beverage experience for hotel guests by providing warm and friendly service, anticipating guests needs with focus on waiting on greeting and seating guests in a cordial manner. Providing guests with professional, efficient service is of utmost importance.

Shift requirements:

• Evening shifts: 3pm-11pm

Responsibilities

• Contribute positively to the team within the department
• Prepare for all guest requests
• Participate in on-going training 
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
• Complete other duties as assigned by Supervisor
• Deliver company experience for guests / working with team members to meet hotel standards and expectations. 
• Follow up with guests in a timely manner assisting with additional services/ requests that enhance the guest’s experience. 
• Must be completely familiar with all menu options
• Seat guests providing them with a menu and information about the restaurant. 
• Obtain beverages for the guest as needed (assisting server)
• Monitor service load throughout outlet and seat incoming parties accordingly
• Assist servers as needed
• Follow up with guests throughout their meal to ensure that they are receiving the experience they requested.
• Handle customer inquiries and complaints
• Make, cancel, and/or confirm restaurant reservations
• Assist in controlling the flow of guests being seated within the restaurant
• Follows guidelines established regarding age identification for suspected minors and when dealing with an intoxicated customer
• Must be familiar with cash handling procedures to include proper discounting, Aloha system, bank procedures and tip policies
• Display working knowledge off all menu items and prices
• Complete side work as assigned
• Respond to the needs and requests of guests

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• High school or equivalent education required.
• Knowledge of P.O.S. systems. Preferably ALOHA
• Previous Experience in an upscale/fine dining restaurant preferred
• Knowledge of Wine Selections preferred
• Valid TABC Certification
• Valid Food Handler's Certificate

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

Valencia Hotel Group has been named in Newsweek’s list of America’s Greatest Workplaces in these categories:

America’s Greatest Workplaces for Women 2024

America’s Greatest Workplaces for Job Starters 2024