Fulfillment Manager
Tiempo Completo
The Manager, Fulfillment, is responsible for the daily operations and ensuring timely and efficient fulfillment of goods and services for Guest Services and other Property Marketing Partners. The Manager, Fulfillment ensures proper departmental performance and metrics are established to readily support all business initiatives. The Manager, Fulfillment, will supervise, manage, mentor, and motivate team members, in addition to the responsibilities listed below. This person will enable effective stakeholder collaboration with other departments and vendors to achieve best-in-class service levels.
Essential Duties & Responsibilities
1. Responsible for the overall operations of Guest Services which includes product inventory control, equipment inventory control and maintenance, and department supplies. Management of day-to-day operations to support a 24/7 environment, which includes strategizing, and planning for promotional events, and scheduling, Coordinates and oversees all activities and development related to product and equipment placement and setup for promotional events, preventive maintenance schedules for equipment, inventory control of all products, supplies, and equipment.
2. Oversees the effective transport and distribution of promotional products in all redemption areas as well as take down, restocking, and end of day inventory counts and tracking. Staging and installation of equipment which includes promotional kiosks, computers, card printers etc. to support all promotional events and daily operations.
3. Strategize with the Promotions and Guest Services leadership team on the planning and execution of gift events by providing relevant information such as product specification, inventory count and product staging.
4. Ensures thorough understanding and full compliance with all Guest Service internal controls and safety protocols. Ensures gaming and safety procedures are adhered to and provides guidance and training to department personnel on operations. Coordinates regularly with Fire and Safety partners to ensure staging is within safety guidelines.
5. Partner with vendors, Promotions, and our Procurement departments on the coordination involved with the delivery and return of promotional items. This includes completing and maintaining records of delivery packing slips and bill of lading for accounting records.
6. Create and maintain production data and reports for accounting purposes as outlined on existing internal controls, policies, and procedures and for data analysis to support leadership in implementing effective strategies for future promotions.
7. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
Education/Experience/Qualifications
Bachelor’s degree required.
Minimum three (3) years supervisory experience required.
Minimum three (3) years customer service experience required.
Minimum two (2) years casino experience preferred.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Warehouse management experience preferred.
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is preferred.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.
Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
