Photo of Waldorf Astoria Heliopolis Towers Hotel, Cairo, Egypt

Reservations Manager- Waldorf Astoria Cairo Heliopolis

Waldorf Astoria Heliopolis Towers Hotel

El Saheed Sayed Zakaria Street
Cairo
Egypt

247 Room Hotel
Gestionado Por Hilton
Ahorrar

Tiempo Completo

Description

A Reservations Manager will be responsible for driving the hotel room rates and work with other hotel departments to boost occupancy and the average achieved room rate. A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.

What will I be doing?

As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maximise occupancy levels by reviewing and revising revenue strategies.
  • Work with the Sales and Events Teams to maximise corporate and group rates.
  • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department.
  • Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy.
  • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market.
  • Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
  • Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively.
  • Assist in the recruiting, managing, training and developing of the Team.
  • Participate in the organisation of hotel promotional activities.

Requirements

What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience with reservations in the hotel/leisure sector.
  • Strong communication skills to liaise with other managers and clients.
  • Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
  • Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
  • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
  • Excellent organisation and planning skills.
  • Accountable and resilient.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a similar role in a luxury hotel.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Publicado 5 De Junio De 2024

Waldorf Astoria Heliopolis Towers Hotel

Our Hotel

Welcome to the landmark Heliopolis Towers Hotel, set in the presidential quarter near Cairo International Airport, the business district and the Cairo International Convention Centre. Luxurious with a high sense of Egyptian heritage, our hotel has a wealth of amenities including an astonishing range of dining options and the largest event space in Cairo. Feel inspired in a setting of lush gardens, palm trees and a sunlit grand atrium, and count on unrivaled service tailored especially to you.

Guest rooms feel positively residential with a marble entryway, wood floors, a sumptuous king bed, floor-to-ceiling windows, plush seating and a marble bathroom. Choose a suite to enjoy a private bedroom and available kitchenette, dining table and whirlpool tub.

Other hotel indulgences:

  • 8 restaurants and bars featuring global cuisines and indoor/outdoor settings
  • Wellness spa with private treatment rooms and a beauty salon
  • Two outdoor pools, a kids pool and options of cabanas and poolside dining
  • 24-hour fitness center, squash courts and outdoor tennis courts
  • 6,400 sq. m. of chic event space to accommodate up to 2,500 guests

Our Heliopolis hotel is close to several of Egypt's most popular and ancient attractions such as the Cairo Opera House, Egyptian Museum, and the Sphinx and Pyramids of Giza. We're also pleased to arrange hotel pickup service from Cairo's airport.