June 3, 2024
18485 West Colfax Avenue
Golden,
CO
80401
Job Description The Front Office Manager’s primary role is to ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. The Front Office Manager will also act as a Manager on Duty during some of their shifts.Job Responsibilities Responsible for the adherence and enforcement of all Hotel policies and procedures Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff Monitor inventory control and ordering procedures for Front Office and guest supplies Oversee Front Desk Agent scheduling and requests Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards Creates a comprehensive training program instilling a culture of service and follow through Acts as a liaison between the Front Office and the Reservations/Sales team Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues Handle any guest complaint or issue in a professional manner Complete a daily MOD Report to communicate guest opportunities and other information Assist the Front Desk with all aspects of operations including check-in and check-out process Review all potential safety and security issues and implement corrective action steps Responsible for knowing all emergency procedures Conduct walk-throughs of the property at a minimum of twice per day Coach associates how to resolve and de-escalate conflicts Assists in welcoming and escorting VIP’s and other guests Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothlyJob Qualifications 3 years’ experience as a Guest Service Supervisor or Manager in a luxury, boutique, lifestyle property. Management experience required Front Office Accounting experience Proficiency in Microsoft applications is required Verifiable record improving guest service and satisfaction Ability to work a flexible schedule and be able to work weekends and holidaysJob Description The Front Office Manager’s primary role is to ensure high quality service and leadership for the Front of House operations. This individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and overall guest service. The Front Office Manager will also act as a Manager on Duty during some of their shifts.Job Responsibilities Responsible for the adherence and enforcement of all Hotel policies and procedures Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff Monitor inventory control and ordering procedures for Front Office and guest supplies Oversee Front Desk Agent scheduling and requests Perform coaching and counseling of all Front Desk Agents, Night Auditors and PBX operators as needed to enforce standards Creates a comprehensive training program instilling a culture of service and follow through Acts as a liaison between the Front Office and the Reservations/Sales team Is intimately involved in troubleshooting and drilling down to determine and eliminate guest issues Handle any guest complaint or issue in a professional manner Complete a daily MOD Report to communicate guest opportunities and other information Assist the Front Desk with all aspects of operations including check-in and check-out process Review all potential safety and security issues and implement corrective action steps Responsible for knowing all emergency procedures Conduct walk-throughs of the property at a minimum of twice per day Coach associates how to resolve and de-escalate conflicts Assists in welcoming and escorting VIP’s and other guests Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothlyJob Qualifications 3 years’ experience as a Guest Service Agent, Supervisor or Manager Management experience required Front Office Accounting experience Proficiency in Microsoft applications is required Verifiable record improving guest service and satisfaction Ability to work a flexible schedule and be able to work weekends and holidays
Job Description The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname.
Job Description The Room Attendant must keep all rooms and hallway areas in the hotel clean by performing the following duties. Job Responsibilities Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures Stock cart with guest room supplies at beginning and end of shifts Greet all guests Replace linens on beds and replenish guest room supplies and amenities Empty wastebaskets Rearrange furnishings, drapes and room accessories Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked Report any damage, hazards, repairs, and strangers in assigned areas Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and Found item and writing: the date, where it was found, description of the item, and the name of the person who found it Responsible for all keys signed out for the shift Clean all corridors and service areas Respond to any projects or requests developed by the Housekeeping management team Job Qualifications High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems in situations Must be able to communicate with guests. Must be able to recognize situations which may involve guests that require immediate supervisory attention. Must know and use reasonable care for the safety and security of the guests While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance The employee must regularly lift and/or move up to 25-30 pounds and frequently lift and/or move up to 50 pounds.
Job Description A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved. Job Responsibilities Greet all customers warmly Adhere to grooming and appearance standards Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks Take guest food and beverage orders accurately Knowledge of current menu choices, specialties and menu deviations Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks Ensuring a memorable dining experience Properly open and pour wine tableside Accurately record revenue and accept cash, credit card, room charges and direct billing payments Perform basic cleaning tasks as needed or directed by supervisor Assist with special events if needed Answer telephone using appropriate etiquette Develop and maintain positive working relationship with co-workers and others Bus tables and assist with processing dirty dishes if necessary Assist kitchen with prep work or plating if necessary Clean all front of the house areas including windows, light fixtures and entrance as assigned Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned Job Qualifications One year of prior food and beverage experience preferred Prior guest relations training Knowledge of proper food handling Strong written/verbal communications skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision Punctuality and reliable attendance are required Proper food safety training and certification as described by law Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table) Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds
A Night Auditor is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel’s continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel.
Job Description A Line Cook is responsible for a high level of consistent meals according to recipes and standards, always keeping a clean and sanitized work area and exhibiting impeccable food presentation and garnishing, leading to exceeding guest expectations and creating repeat business. Job Responsibilities Set up stations and collect all necessary misenplais to prepare menu for service Weigh and measure ingredients for cooking Prepare a variety of foods including meat, seafood, poultry, vegetable and cold food items Prepare sauces and garnishes for allocated station Cover, date and correctly store all food items as per safe food-handling procedures Inform chef in advance of likely shortages Ensure the correct temperature of food Taste all food items for quality before serving Use food preparation tools in accordance with manufactures instructions Close the kitchen correctly and follow the closing checklist for kitchen stations Maintain an organized and sanitized work area at all times Constantly use safe and hygienic food handling practices Return dirty food preparation utensils to the appropriate areas Assist staff with other duties as assigned by kitchen manager Sanitize refrigerators and storerooms Operate and maintain all kinds of kitchen appliances Perform record keeping and reports generation duties Order and take delivery of food and supplies Report any unforeseen circumstances, maintenance needs or faulty equipment to the manager Maintain outstanding working relationships with staff, guests and supervisors Perform all reasonable job duties as requested by Supervisors Job Qualifications High School graduate or equivalent vocational training Strong written and verbal communication skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Punctuality and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public. Proper food safety training and certification as described by law Ability to lift 60 lbs and stand for long periods of time High level of professionalism
Job Description The Restaurant Host is to interact with all guests and ensure they have a great experience when dining at the Hotel. The Host will promptly welcome every guest to the restaurant and escort them to their table. The Host is to ensure that all guests’ needs and expectations are exceeded and to resolve any issues efficiently and effectively to the guest’s satisfaction. Job Responsibilities
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