May 31, 2024
128 Frontage Road
Newark,
NJ
07114
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
JOB OVERVIEW: Greet and serve the guests according to standards.
JOB OVERVIEW: Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.
2.Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates' work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
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