May 17, 2024
120 Highlands Drive
Carmel,
CA
93923
Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with experience closing sales and providing customer service to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests at Hyatt Vacation Club properties to promote the Hyatt Vacation Club Destinations® Program, our points-based ownership product. As a Trial Membership/Access Sales Representative, you will offer guests and potential Owners trial ownerships with specially priced vacation packages.
JOB SUMMARYSupervises the daily operational aspects of the Sales Gallery Floor/Sales Center. Determines when issue escalation is required. Monitors the availability of product inventory and make sure Sales Executives have an accurate understanding of what can be sold from the portfolio as well as how it should be sold (e.g., to include financing). Develops, maintains and enhances the -Culture of Excellence- in all facets of the Sales Gallery/Center operation. Interviews new candidates for Sales Executive positions.
Greets and escorts guests to rooms. Opens doors and assists owners/guests/visitors entering and leaving property. Informs them of property amenities, services, and hours of operation, and local areas of interest and activities. Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, in-room safe, etc.). Transports guest luggage to and from villa/guest room and/or designated bell area. Assists with luggage storage and retrieval. Assists owners/guests/visitors in and out of vehicles, including assisting with loading/unloading luggage. Supplies owners/guests with directions. Arranges transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) and records advance transportation request as needed. Communicates parking procedures to owners/guests/visitors.
Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment?
Our Hyatt Vacation Club at Highlands Inn property in Carmel, CA, is looking for a Hybrid Sales Front Desk Specialist to join our team!
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Directly procures all food items and follows standard recipes and line check sheets to properly set up and maintain his / her station as set forth according to daily prep sheets.
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Respond promptly to requests from guests and other departments.
Serve as contact person for clients, vendors, and meeting planners and communicate with them by phone and email to respond to questions and requests. Promote awareness of brand image internally and externally. Assist manager/supervisor in making telephone calls to specified individuals. Design, confirm, and communicate room layouts and set-up requirements for special events. Manage pre-event billing details, such as writing proposals, costing out events, developing the banquet event order, and obtaining deposits. Enter and locate work-related information using computers and/or point of sale systems. Receive and distribute incoming faxes to appropriate personnel and guests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using computer, mail, or facsimile machine. Operate standard office equipment other than computers
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