5151 Pooks Hill Road
Bethesda,
MD
20814
Temps plein
With over 196+ million members, Marriott Bonvoy is connected to every part of the travel journey both within the Marriott International ecosystem and beyond. The Director, Loyalty Redemption Strategy, will set the strategy to re-platform loyalty and its related systems, lead new initiatives related to the redemption and reimbursement of member redemptions, as well as identify and implement improvements to existing business processes. Utilizing our new CRS and PMS platforms, there is an incredible amount of decision-making this role will lead to ensure both “do no harm” of redemption products as well as innovation of our offerings in these new platforms. Further, this role has the opportunity to start in the vendor selection timeframe for a new Loyalty system writing requirements and making decisions that shape the entire future of Marriott Bonvoy.
This role will partner closely with disciplines including Loyalty, Finance, IT, Revenue Management, and continent teams in order to align strategy, communicate change management, and pull-through in the corresponding technology platforms. Activation of these strategies require project management with multi-disciplinary groups and/or system partners to ensure redemption and reimbursement can go live for members and hotels on schedule. This can include providing use cases, testing, and approving both the business and system processes. After activation, the Director, Loyalty Redemption Strategy will monitor redemptions and reimbursements through stabilization and lead touchpoints with discipline and continent leaders as appropriate. This will include the roadmap for any fast follow products not activated on Day One (launch).
As a Redemption subject matter expert, this role will manage and evolve policies related to existing award processes (redemption pricing, inventory, reimbursements, etc). This includes scoping and managing systems implementation requirements with discipline partners, as well as developing and implementing communications to launch product changes. This role requires close coordination and collaboration across a range of disciplines within Marriott International, including, but not limited to, iT, Loyalty Operations, Revenue Management, Global Operations, Finance, Digital, Global Cards, Owner Franchise Services, and Continent teams.
Success in this role requires strong strategic thinking skills both quantitative and philosophical, an understanding of and passion for technology and how it supports business, a deep level of curiosity and knack for creative solutions, a proven ability to manage multiple projects at the same time, and a willingness to be tested on difficult projects and initiatives.
This position reports to the Senior Director, Redemption Products and Dynamic Pricing – Loyalty.
Education and Experience Required
Education and Experience Preferred
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Discover the difference at our stylish hotel in Bethesda, Maryland. Make yourself at home here at the Bethesda Marriott in our well-appointed guest rooms and suites; each one features contemporary decor, plush bedding, floor-to-ceiling windows and Wi-Fi. Enhance your visit to Bethesda in our Concierge-Level hotel rooms with M Club access and special perks. Work out in our complimentary, state-of-the-art fitness center with new Peloton bikes and TRX equipment. Stop by Cooper's Mill restaurant for a farm-to-table dining experience like none other, featuring house-grown honey and herbs. Those looking to host an event in the Bethesda hotel area will appreciate our hotel's 19,000 square feet of elegant venue space, including sophisticated ballrooms, along with our delicious catering and expert planning services to ensure an occasion to remember. Make use of our hotel's free shuttle to explore top attractions, as well as the NIH Bethesda and Walter Reed Army Medical Center.