Reservations Agent

Job Summary

L'Auberge de Sedona is a Forbes 4 Star Resort located on the banks of Oak Creek in the majestic Red Rock country of Sedona, AZ.

If you're looking for a job in the hospitality industry and have excellent communication skills, the Reservation Agent might be the right fit for you. As a Reservation Agent, you'll be responsible for managing bookings and reservations over the phone and through email. You'll need to have a clear understanding of the hotel's services and room availability as well as provide guests with pricing information and answer their questions. Additionally, you'll need to be comfortable handling payments and managing cancellations.

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To excel in this role, the ideal candidate will be detail-oriented, organized and able to multitask. Strong customer service skills are also a must, as you'll be the first point of contact for guests. Good computer skills are also important, as you'll need to use reservation systems and databases.

The Reservations Agent is full-time and health insurance benefit eligible.  The work schedule will consist of afternoon/evening shifts that include weekends.  *The position may be remote for candidates that reside in Arizona.

Responsibilities

Qualifications

• High School diploma or equivalent required.
• Customer service and/or hospitality experience preferred.
• Answering phone calls and emails to help guests make reservations.
• Providing information about rates, availability, and amenities of the hotel or resort.
• Recording and updating guest information and preferences in reservation systems.
• Processing payments, including credit card transactions.
• Possess problem-solving and multitasking abilities, as you will be the point of contact for guests requesting a reservation or seeking information.
• Offering promotional deals and packages to encourage bookings.
• Handling cancellations and modifications of reservations.
• Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences.
• Maintaining accurate records of bookings and payments.
• Providing exceptional customer service to build relationships with guests and encourage repeat bookings.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.

Responsibilities

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Answer all incoming calls promptly in a friendly efficient and courteous manner.
• Be able to answer guest inquiries about hotel services facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
• Maintain accurate files and reports.
• Handle all special reservations to include V.I.P. reservations packages and discounts.
• Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
• Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
• Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
• Perform any other duties as requested by management.
• Attend meetings as required by management.