923 16th and K Streets, N.W.
Washington,
DC
20006
Temps plein
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Find your sanctuary at our Washington, D.C. historic hotel
For nearly a century, The St. Regis Washington, D.C. has welcomed world leaders, dignitaries, royalty, and Hollywood icons. Ideally situated in DC's famed downtown district, our Washington D.C.'s luxury hotel is just steps away from the White House, and within walking distance to the monuments and museums of the National Mall. Surround yourself with unparalleled luxury from the moment you arrive, with the hotel’s magnificent grand lobby featuring ornate Florentine gold ceilings, dramatic two-tiered crystal chandeliers, and sumptuous decorations and furnishings. The hotel’s gorgeously appointed rooms and suites feature rich decorations and bespoke amenities, including the treasured St. Regis Butler Service for all suites. Elsewhere at the hotel, sample modern Mediterranean fare at Alhambra, which serves a marvelous weekend brunch, or visit the St. Regis Bar for craft cocktails. Those wishing to explore will find Washington, D.C.’s most noteworthy points of interest within reach