Relief Manager, Cage Operations
Temps plein
Under the direction of the Cage Operations Manager, the Relief Manager of Cage Operations is responsible for the operation of all cage activities in the absence of the Cage Operations Manager including providing guidance to Supervisors, and frontline team members. This role collaborates with other departments to ensure that team members and guests receive a best-in-class experience. The Relief Manager of Cage Operations is accountable for all duties performed within the department to ensure that Yaamava’ Resort & Casino policies, practices, and Tribal Gaming Regulations are met.
Essential Duties & Responsibilities
1. Ensures all team members follow Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) regulations to ensure superior guest satisfaction. Provides updates to Sr. Manager and Manager on progress of department activities and provides feedback to continuously enhance growth and efficiencies.
2. Ensures the security and accountability of enterprise funds is enforced by all team members.
3. Monitors and coordinates cashier cage shift activity to ensure compliance with Yaamava service standards. Responds to formal guest complaints and resolves concerns in a timely and professional manner.
4. Maintains appropriate staffing levels, approves time off (vacations, personal, etc.), and reviews performance on an ongoing basis for Supervisors.
5. Conducts investigations and submits responses pertaining to reports of exceptions found.
6. Assists with internal and external audits and makes recommendations for improvements and/or changes to policies and procedures on a continuous basis.
7. Ensures compliance with safety requirements as well as the Emergency Action Plan, and Business Continuity Plan.
8. Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to any public health emergency.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring recommendations and designs individual development plans with succession planning in mind for Supervisors and line level team members.
Education/Experience/Qualifications
Bachelor’s degree in a related field required.
Minimum of two (2) years of relevant career experience is required.
Minimum of two (2) years of supervisory experience is required.
Related, relevant, and or direct experience may be considered in lieu of minimum educational requirements indicated above.
Knowledge of cash management handling, AML Compliance and Internal Controls is required.
Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
Advanced proficiency in oral and written communications skills.
Willingness to assume overall responsibility relative to the performance of Cage and Credit Operations.
Ability to maintain interpersonal working relationships among all team members.
Must be able to address stressful situations while maintaining a positive attitude and interacting with guests in a congenial and polite manner.
Ability to analyze and interpret departmental data to determine needs and results.
Ability to be flexible and to perform assigned duties under frequent time pressures and an interruptive environment.
Must have polished presentation, facilitation, and management instincts.
Must be able to perform a broad variety of tasks that require an irregular work schedule.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Yaamava’ Resort & Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
