488 George Street
Sydney NSW,
New South Wales
2000
Australia
Temps plein
As the Assistant Front Office Manager, you will deputise the Front Office Manager in their absence in all aspects of the role. You have a direct line of authority over all Duty Managers, and team members in the Concierge, Reception, MAGIC, Guest Relations, and Executive Lounge departments. You will ensure the highest level of hospitality is provided by each team to our guests and hold ultimate responsibility for guest satisfaction and loyalty, quality assurance and team engagement within these departments. You will drive Front Office KPI to deliver results for the Hotel.
What will I be doing?
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:
Located in downtown Sydney’s central business district, Hilton Sydney offers contemporary accommodations close to the city’s most iconic attractions. Explore world-famous destinations like the Queen Victoria Building, Sydney Tower, and shopping at The Galeries within minutes from our front doors.
Our stylish guest rooms and suites feature spectacular sweeping city views overlooking Sydney’s central business district. Executive rooms and a selection of suites include access to our Executive Lounge with complimentary breakfast, cocktails, and canapés.
Choose from two award-winning bars, our world-class restaurant, stunning lobby café, and convenient in-room dining services. From chef-hatted menus and hand-selected wine lists at Glass Brasserie, to rooftop cocktails and elevated share plates at Zeta Bar, our dining options offer a wide selection of global cuisine.
Explore world-famous Sydney attractions blocks away from your accommodation. The Sydney Opera House, Queen Victoria Building, The Rocks Markets, Darling Harbour, Bondi Beach, and other iconic attractions are all 20 minutes or less from our hotel.