39 Dalton Street
Boston,
MA
02199
Temps plein
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Book an unforgettable stay at our hotel in Boston's Back Bay
Discover your ideal retreat at Sheraton Boston Hotel. Nestled in the historic Back Bay neighborhood and directly connected to the Prudential Center and the Hynes Convention Center, experience outstanding service and an incredible location in downtown Boston. Take in soaring views of Back Bay and the Charles River alongside elevated amenities like the Sheraton Sleep Experience Beds from our pet-friendly rooms and suites. Providing a modern backdrop for work and play, enjoy our expansive indoor swimming pool with a retractable roof, and an adjacent outdoor sun deck. Stop by our fitness center featuring Peloton bikes and all the essentials to workout during your travels. Gather with friends and experience a game at Boston's iconic Fenway Park or stroll along Newbury Street to discover shopping and dining. For excellent events, our meeting spaces offer business-friendly amenities, picturesque views, and experienced staff to handle all details. Choose Sheraton Boston for an unforgettable stay in downtown Boston.