Manager, Field Operations (Procurement) – India

Description

Since 1967, Hilton Supply Management (HSM) has been supplying hotels with procurement support and strategic sourcing solutions. HSM is now the largest global hospitality focused organisation that supports our brands, owners, and operators. With 11 billion dollars (USD) of spend influence and over 3,000 suppliers across 140 markets, this function has transformed the way supply chain and procurement adds value to the hospitality industry. HSM is a strong partner to all our brands, helping influence and drive programmes with unique and distinctive products and services. HSM is proud of its diverse and talented team members around the world that also give back to the community by supporting aggressive sustainability, supplier diversity and responsible sourcing goals.

What will I be doing?

The Manager, Field Operations – India, will be a fixed term contract role responsible for the planning, organising, directing, and controlling of the procurement and supply management functions for all operational products and services, for all Hilton managed and franchised properties located within the India Region(India, Nepal and Bangladesh), and any other countries or territories in the region which may come online.

He/she will also ensure the that the established level of quality products and services are purchased at the best value following total cost of ownership (TCO) principles, while adhering to Hilton brand standards, operating procedures, and working with the APAC HSM support teams to achieve these aims.

More specifically, you will:

• Adopt and execute Hilton Supply Management (HSM) strategies and procedures.
• Execute spend analysis to drive strategic sourcing requirements, propose annual procurement plans for the region and work with key stakeholders to align objectives and gain buy in.
• Rationalise and standardise SKUs (products), categories and suppliers to leverage scale across portfolio and develop master catalogues.
• Develop new programmes and/or renegotiate existing programmes and distribution channels with suppliers and/or manufacturers, utilising cross-functional teams whenever applicable.
• Effectively manage RFx / projects in a structured and organised fashion. Drive and/or participate in cross functional procurement initiatives which can add value to key stakeholders in operations or finance.
• Increase HSM spend influence, undertaking ad-hoc procurement requirements and special projects as agreed from time to time with Senior Director, Field Operations – SEA, India & Australasia.
• Provide operational support to any cluster purchasing teams and or purchasing managers based in the region and provide guidance as required to hotel-based resources across the region.
• Execute Hilton and HSM procurement related Brand and ESG priorities and commitments, with particular focus on ‘Customer Promise’ work
• Collaborate with HSM Centre of Excellence (COE) teams to ensure all procurement tools (such as BirchStreet, MBT Check, SmartSpend, CDAT and others) are implemented and maintained where possible to their full productivity.
• Master Procure-to-Pay system administration to maximise its potential in streamlining purchasing operations including data standardisation, digital tender management, and effective reporting.
• Contribute to central structure implementation through adaptations to streamlined P2P system, creation of SOPs, Team Member coaching & development and stakeholder education
• Maintain best in class reporting process and resources that can contribute to strengthen interactions with Hilton leadership, stakeholders, and owner community
• Maintain records of supplier performance and hold meetings with key suppliers and stakeholders to address issues and to improve quality and delivery standards.
• Manage and implement HSM regional or global procurement programmes to ensure that these programmes have an operational, legal, financial relevance for the market
• Effectively centralise and manage supplier contracts and product data, inclusive of catalogue content, product specifications, photographs and descriptions, pricing, and file retention.
• Track compliance and identify hotels that are not following established purchasing and supply programmes and/or specifications.
• Coordinate, conduct and participate in meetings and discussions between suppliers and/or supplier representatives and corporate staff concerning subjects other than normal price, delivery, or quality negotiations (i.e., value analysis or engineering, new methods, techniques, and processes).
• Research product availability, pricing, specifications, and product usage requirements and/or recommendations. Communicate this information to hotel purchasing teams and other hotel departments on a regular basis.
• Provide pre-opening support to new hotels to ensure that Brand Standards are met and that hotels participate in HSM programmes, as required.
• Collaborate with HSM colleagues on Asia Pacific initiatives.
• Maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge to improve your personal performance.
• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational/environmental procedures in hotels.
• Perform field visits and combine operational reviews of the purchasing function at regional and hotel-levels where necessary and implement new processes where appropriate.
• Actively promote the services and facilities of the Hilton Hotels to stakeholders and suppliers of the Hotels

Requirements

What are we looking for? The success in this role will demonstrate itself through the following attributes and skills:

• Ability to self-motivate / self-starter who is used to autonomous working whilst being able to deliver against set KPI’s
• Ability to analyse departmental and external data quickly and efficiently to make decisions.
• Ability to take initiative to identify, prioritise to fulfil responsibilities in keeping with core strategic goals.
• Strong problem-solving skills, including ability to effectively address any issue in collaboration with others as appropriate; ability to proactively identify and prevent potential problems; ability to develop problem solving skills among direct reports and other team members as appropriate.
• Ability to advocate and implement professional development for self, including capability to work with peers and other resources to provide development and mentoring opportunities; includes adherence to organisation’s standards for performance feedback.
• Ability to evaluate and identify opportunities from a strategic perspective, including ability to develop, prioritise and implement plans to meet organisation’s core strategic goals. 
• Proficiency in excel essential and other Outlook 365 tools.
• Excellent written and verbal communication skills including the ability to explain analytical topics to others
• Strong interpersonal and relationship building skills.  Ability to build rapport quickly at all levels of the business, including senior management and owners.

To fulfil this role successfully, you should demonstrate the following minimum qualifications:

REQUIRED QUALIFICATIONS

• Associate Degree / College Diploma or at least 6 years working experience within hospitality industry, with a minimum of 3 years in a managerial role.
• Proven working experience as a Purchasing Manager or Director in a hospitality environment.
• Excellent numeracy and a strong working knowledge of Microsoft Excel
• Proficient in reading quotations, analysing bids, writing instructions for bidders, and communicating with co-workers and suppliers
• Full professional proficiency in the English language
• Ability to travel as required where a virtual method is not appropriate – potentially up to 40% in region

PREFERRED QUALIFICATIONS

• Procurement or Hospitality related Degree
• Hotel industry experience preferred
• Proven working experience as National Procurement Manager or Director
• Strong knowledge of food, beverage, and operating supply products
• Master Supply Agreement development
• Advanced knowledge of Microsoft Excel (e.g., VLOOKUP, IF, INDEX, MATCH, Pivot Tables, VBA, Macros etc.)

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programmes and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount programme. Hilton prioritises understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!