Pool Server

Job Summary

This position contributes to The Scottsdale Resort & Spa's success by working within the framework of a quality Food and Beverage service team. Serve cocktails and food to guests in a personable, courteous and professional manner with a focus in our superior standards which displays a sense of pride

Qualifications

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
• Strong working knowledge of micros ordering system and other check processing procedures
• Must be able to carry cocktail tray with one hand and distribute food/drinks with the second hand -- cocktail tray could weigh up to 30 lbs
• Ability to lift moderate weights and remain on feet for a prolonged period of time
• Ability to carry food and beverages up and down stairs safely and professionally
• A sincere desire to provide the utmost in guest service
• Ability to listen effectively, to speak and write English clearly
• Must work well under a high stress/pressure environment
• Self-motivated, organized, fast and even-tempered
• Strong attention to detail a must
• Pleasant personality to effectively deal with guests who may be upset or displeased
• Ability to quickly deliver quality product while under pressure
• Must be able to bend down repeatedly
• Possess excellent leadership, communication and interpersonal skills
• Consistently maintain a high level of work quality and quantity per resort standards
• Ability to identify, address and resolve conflict
• Ability to work under extreme weather conditions; wet, dry, cold, hot
• High School Diploma or G.E.D
• Related Work Experience
• Previous food and beverage experience required
• Experience with hospitality and customer service required

Responsibilities

• This position contributes to The Scottsdale Resort & Spa's success by working within the framework of a quality Food and Beverage service team
• Serve cocktails and food to guests in a personable, courteous and professional manner with a focus in our superior standards which displays a sense of pride in the Sanctuary Commitments and Sanctuary Standards of Excellence
• Be thoroughly familiar with all standards of proper service and phone etiquette and adhere to these standards throughout guests' dining experience
• Stock all necessary food and non-food items
• Complete requisition for all required paper goods, beverage supplies and perishable items
• Offer misting service, towels and ice water to guests
• Greet guest and take beverage order
• Service items from a limited menu
• Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages
• Know all spirited beverages available including ingredients, garnish and specific service
• Prepare drinks according to the set standards
• Know all menu items including ingredients, preparation, required condiments and specific service
• Check side duty list for opening and closing duties
• Relay guest complaints and comments to supervisor
• Check cleanliness and orderliness throughout the day, bus, wipe tables and straighten chairs
• Responsible and accountable for all unsigned checks and will report these to the manager
• Pick up litter around service and guest area when necessary
• Obtain completed check from micros, present to the guest and finalize the check in system according to method of settlement
• After guests have departed, remove dirty dishware, wipe and reset table
• Professionally service guests poolside without assistance during typical service demand
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management
• Be familiar with emergency safety measures
• Determine gratuity distribution according to set department standards
• Attend all scheduled staff meetings and supplemental training sessions
• Perform any other duties as assigned by the Pool Supervisor
• Maintain good safety habits and report unsafe or hazardous conditions to Security
• Promote excellent guest relations