EVS Grave Shift Manager

Description

Leads the team responsible for cleaning and maintaining public space ensuring guest comfort, safety and satisfaction.

Principal Duties & Responsibilities

Produces and maintains an exceptional work environment, one in which Hard Rockers thrive.

Ensures that Hard Rockers are informed of pertinent information including property/departmental goals and objectives.

Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service.

Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.

Displays fair treatment with respect to disciplinary action producing documentation as necessary.

Resolves guest & Hard Rocker issues/disputes.

Acknowledges high achieving Hard Rockers.

Mentors line staff assisting in their professional development and growth.

Produces performance appraisals for direct reporting Hard Rockers.

Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.

Inspects public areas (casino, public restrooms, front drive, pool deck, level 12, garage, elevators, etc.) ensuring all is cleaned and well maintained.

Ensures that storage closets are properly stocked with supplies.

Generates purchase orders as needed.

Conducts required number of written inspections.

Ensures that staff is producing Maintenance Requests.

Ensures that Daily Cleaning Projects are properly executed.

Issues and collects master keys.

Trains new employees.

Promotes safety awareness to minimize work related injuries.

Evaluates employee performance routinely, delivering positive and negative feedback in a timely and effective fashion.

Adheres to department and property policies and procedures.

Resolves guest & employee issues.

Ensures that company assets/equipment/inventories are protected.

Supervises Housekeeping employees

Interview and hire new employees as needed.

Issue disciplinary documentation when needed.

Complete written employee evaluations when needed.

Covers other shifts when needed.

Other Duties & Responsibilities

Upholds the Mission Statement – We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Participates in various committees addressing guest/Hard Rocker issues.

Generates maintenance requests as needed.

Maintains knowledge of property information & memorabilia.

Knowledge, Skills, And Abilities Required

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.

B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.

C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High school diploma or GED.

High energy level.

Good judgment and common sense.

Ability to work a flexible schedule.

Ability to communicate basic information to others.

Ability to understand and promulgate written memos, instructions, regulations.

Excellent organizational and time management skills, with the ability to set priorities for self and others.

Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Ability to effectively analyze and solve problems.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

Cybersecurity Awareness for the Workplace

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold O

Walking C Extreme Heat O

Sitting O Temperature Changes F

Lifting F Wet O

Carrying F Humid O

Pushing C Noise C

Pulling C Vibration O

Climbing O Hazards O

Balancing R Atmospheric Conditions O

Stooping F Cigarette Smoke F

Kneeling F

Crouching O

Crawling R

Reaching C

Handling C

Grasping C

Feeling C

Talking C

Hearing C

Repetitive Motions F

Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

__X__ Medium work

_____ Heavy work

_____ Very heavy work