Hospitality All-Star Needed For Position With Growing Company!
9246 Schulze Dr.
West Chester,
OH
45069
Hospitality All-Star Needed For Position With Growing Company!
Compensation: $16-18, Temps plein
Front Desk Manager
Essential Functions
Assist with the day to day management of the Front Office operations
Demonstrate the ability to effectively interact, coordinate, and communicate through daily meetings with all team members of high guest impact areas to ensure a smooth arrival through departure experience for all guests.
Lead and execute weekly service training, as well as Service Training for all new hires.
Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Champion, promote and successfully track departmental and organizational initiatives
Monitor and reply to guest surveys and reviews, being sure to celebrate the successes and utilizing those necessary for coaching opportunities
Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
Instills a calm, organized approach when interacting in stressful situations
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
Ensure that sufficient staffing is present to meet the daily business demands including scheduling and call off/tardiness coverage
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
Assist with daily deposits, company reports, and spreadsheets