May 30, 2024
10000 Ballantyne Commons Parkway
Charlotte,
NC
28277
I. Job SummaryThe Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours.II. Job ResponsibilitiesGuest Communication- Greet and make all guests feel welcomed to the property.- Register guests and assign rooms.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.- Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.- Respond to phone calls.- Welcome and effectively resolve guest questions, issues and complaints.Financial Transactions- Post all daily room and outstanding charges.- Balance all revenue totals of cash and credits against revenue report.- Accept revenue and floats from restaurant, ensuring that these are securely locked away.- Prepare hotel operating reports and complete audit package to laid-down standards.- Correct any errors or omissions made by cashiers.- Prepare credit card/charge card summaries and post to ledger account.Perform other duties as assigned.
Ensures guests have a pleasant and memorable experience at the spa by maintaining smooth operations in the spa locker room and facilities area.
Assists the Spa Director and Spa Managers in overseeing the daily operations of The Spa at Ballantyne, to include front desk, issuance, fitness center, indoor pool, guest relations and reservations.
We are seeking a dedicated Receiving Clerk to join our team. As a Receiving Clerk, you will play a crucial role in ensuring the smooth operation of our hotel's supply chain. Your responsibilities will include receiving and issuing food, beverages, supplies, and operating equipment while upholding the highest quality standards.
We are currently seeking an experienced Fine Dining Restaurant Server to join our team. The ideal candidate will be passionate about food, wine, and hospitality and have a proven track record of providing exceptional customer service in a fine dining setting.
Accountable for the management, training and performance of the stewarding department, working daily with all F&B departments to ensure that quality and service standards are met at The Ballantyne Hotel.
Maintains the kitchen, dish-washing room and employee break room in a clean, sanitary and organized condition by performing a variety of cleaning job duties.
At The Ballantyne, a Luxury Collection Hotel, we offer a unique opportunity to be part of a team dedicated to delivering unparalleled luxury experiences. We create unforgettable moments for our guests and shape the future of luxury hospitality in Charlotte and beyond.
Maintains the kitchen, dish-washing room and employee break room in a clean, sanitary and organized condition by performing a variety of cleaning job duties.
JOB SUMMARY: Prepares food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment
JOB SUMMARY:The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. The Bell Attendant will assist guests by providing transportation, carrying baggage and disseminating information to achieve guest satisfaction, quality service and compliance with company, franchise and Forbes standards.
Guest Service- Greet and make all guests feel welcomed to the restaurant.- Present a clean and professional appearance at all times.- Maintain a friendly, cheerful and courteous demeanor at all times.- Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. - Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Under the direction of the Director of Outlets, the Pool Supervisor oversees the daily operations of the Pool during shift to achieve guest satisfaction, quality service, and compliance with company and franchise standards while meeting or exceeding financial goals.
I. Job SummaryThe Turndown Attendant provides turndown service and cleans guest rooms as assigned, ensuring the hotel-s established standards of cleanliness. This position is responsible for reporting any maintenance deficiencies, handling guest requests or complaints and ensuring the confidentiality and security of all guest rooms. Employee will deliver world-class level of service.
The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
We are currently seeking an experienced and skilled Chef De Cuisine to join our culinary team. As a Chef De Cuisine, you will be responsible for overseeing all aspects of our kitchen operations, including menu planning, food preparation, cooking, and staff management. You will be expected to bring creativity, innovation, and leadership to our kitchen to deliver exceptional culinary experiences to our guests.
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
JOB SUMMARY: Prepares food items in accordance with production requirements and quality standards while maintaining a safe, sanitary work environment
We are currently seeking an experienced Fine Dining Restaurant Server to join our team. The ideal candidate will be passionate about food, wine, and hospitality and have a proven track record of providing exceptional customer service in a fine dining setting.
Position Overview: We are seeking a talented and passionate AM Barista to join our team. As a Barista at our luxury hotel, you will be responsible for creating exceptional coffee experiences for our guests. The ideal candidate will not only possess excellent barista skills but will also embody the spirit of hospitality, ensuring that every guest interaction is memorable and exceeds expectations.
JOB SUMMARY: Performs general maintenance work of the hotel and grounds to ensure maintenance quality and safety standards are met. Completes work orders and performs preventative maintenance assignments.
I. Job SummaryThe Laundry Attendant is responsible for the proper cleaning of resort linens and guest laundry.
Apply for these jobs at https://www.hospitalityonline.com/the-ballantyne/jobs