May 11, 2024
777 Beach Blvd.
Biloxi,
MS
39530
Oversees the daily operations & employee performance in assigned venue.
To prepare hot food items according to their outlets menu, recipe standards and customer request. To assure preparation and service is of the highest quality in a timely manner.
Protects the integrity of the table games. Provides direction, guidance and supervision of all dealers.
Protects the integrity of the table games. Provides direction, guidance and supervision of all dealers.
Performs the acts of dealing all table games in a proficient manner, according to current policies and procedures, while maintaining a courteous and friendly manner to our guests.
Responsible for the heavy duty cleaning of kitchen, such as sweeping and mopping the kitchen floors, as well as cleaning and detailing the equipment. Also responsible for washing dishes, flatware, cutlery, crockery, kitchen vessels. Maintains the kitchen, dish washing and back areas in an inspection-ready condition in accordance Hard Rock standards.
Pays jackpot winnings and ensures that guest' needs are met by closely monitoring machine candle lights. Must provide excellent guest service & treat people as if they were a guest in your own home.
This position delivers orders and/or amenities to guest rooms.
Facilitates guest interaction in the lobby lounge, assists guests on the use of the beverage robot, and develops a rapport to ensure guests have a memorable visit.
Performs a variety of tasks including: making reservations and answering/routing phone call, check out guests, delivering messages, handling complaints, disseminating information. The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel. Must use reservation script, but not sound scripted.
Audits and verifies the cash reports to actual cash. Responsible for clerical duties, as necessary, for efficient operation of the office.
Ensures assets of the Company are properly safeguarded in conjunction with Company policy and procedures.
Executes security duties on assigned shift to adequately protect the life and property of guests, employees, and the property.
Executes security duties on assigned shift to adequately protect the life and property of guests, employees, and the property.
Assist Special Events & Promotions Manager with overseeing the facilitation and logistics of in-house events, promotions which include: giveaways, gift pickups, player events/tournaments. To include all décor and centerpieces as directed by Special Events Manager. Manages associates work schedules based on needs. Provides training and coaching to all event/promotion associates as directed by Special Events Manager. Other administrative duties as assigned.
Monitors day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; takes corrective action as appropriate.
Performs a variety of tasks including: checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel.
Assist Special Events & Promotions Manager with facilitating the operations of in-house events & promotions which include giveaways, gift pickups, player events. Events & Promotions associates also assist entertainment as ushers when needed and Motorcoach department.
Monitors guests’ needs on a continual basis, ensuring all requests are promptly filled. Performs as a team with other servers to provide Rocking guest service.
Completes Slot BV drop collection and TG and Slot BV count procedures in accordance with State and Company procedures and regulations.
Ensures assets of the Company are properly safeguarded in conjunction with Company policy and procedures.
Cleans and maintains hotel corridors; ensures that storage closets are stocked with supplies.
Cleans, re-stocks, and maintains hotel guestrooms and suites ensuring guest comfort, safety and satisfaction.
Cleans, re-stocks, and maintains hotel guestrooms and suites ensuring guest comfort, safety and satisfaction.
Operates Main Bank, Fill Bank, Marker Bank, and Player Services Support Bank as required /scheduled. Serves as central source of cash, cash equivalents for the company internal areas and prepares outside bank deposits.
To prepare hot food items according to their outlets menu, recipe standards and customer request. To assure preparation and service is of the highest quality in a timely manner.
To prepare hot food items according to their outlets menu, recipe standards and customer request. To assure preparation and service is of the highest quality in a timely manner.
Performs cash transactions as requested by casino patrons, to include: redemption of gaming chips, tickets, cashing of checks, credit card advances.
Assists bartender in maintaining bars and cocktail stations while providing exceptional service.
Receives and processes credit applications. Interacts with casino and finance departments, as well as outside sources and patrons, to provide accurate, efficient, and timely information to the Credit Department.
Performs a variety of tasks including: answering phone calls, making reservations, check-in, checkout, resolving complaints and disseminating information. The Agent is often the first encounter a guest has in the Spa and is thus very influential in creating a first impression.
Entails operation and repair and maintenance of HVAC equipment and associated equipment including preventive maintenance program of entire hotel & casino property.
Ensures assets of the Company are properly safeguarded in conjunction with Company policy and procedures.
Massage Therapists perform a variety of massage therapy techniques to reduce stress and promote relaxation. Typical techniques include: Swedish, deep tissue, reflexology, shiatsu and hot stone.
Ensures a maximum level of departmental service and satisfaction is achieved and maintained for all departments, i.e.; processing and delivery of all departmental inventory requisitioning, as well as deliveries of all non-inventory items.
Monitors and dispatches incoming calls to housekeeping department and produces task assignment sheets daily.
Completes work orders, delivery of merchandise from warehouse, operates forklift, and assists all facilities hard rockers.
Works in conjunction with servers to maintain proper guest service.
Serves as hosts to guests visiting the pool ensuring to their comfort and safety.
Monitors guests’ needs on a continual basis, ensuring all requests are promptly filled. Performs as a team with other servers to provide Rocking guest service.
Serves drinks to guests in a timely fashion and attentive to guests, making them feel welcomed at all times.
Cleans and maintains the property’s public space – casino, lobbies, front drive, pool deck, spa/salon, elevators - ensuring guest comfort, safety, and satisfaction.
Parks and retrieves guest vehicles and transports luggage. Runners have a profound impact on service as they are often the first and last point of contact guests have with the property.
Manage day-to-day Reservation and PBX operations. Ensure exceptional service is being provided to all internal and external guests. Leads department when Manager and Assistant Manager are not present. Assist guests and agents at all times.
Maintains daily operations of the pool ensuring guest comfort and safety.
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