May 4, 2024
2121 M Street NW
Washington,
DC
20037
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures.
Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associate schedules and their performance in accordance with established restaurant and guest service standards.
Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, public relations, and community partnerships.
Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards.
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.
Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.
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