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Front Desk Clerk

posted February 1, 2017

Hyatt Place Kansas City/Overland Park/Metcalf
Overland Park, KS
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531032 l

About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

7AM - 3PM shift, Tues - Saturday

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).

  • Basic computer skills required.

  • Customer service experience required.
  • Must be available for 7AM - 3PM shift Tuesday thru Saturday.
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About This Employer

Hyatt Place Kansas City/Overland Park/Metcalf

6801 West 112th Street

Overland Park, KS 66211

Telephone (913) 451-2553

About Us

Conveniently located at 112th Street and Metcalf Avenue in the heart of Overland Park, Kansas, Hyatt Place Kansas City/Overland Park/Metcalf offers an attractive suburban location approximately 40 minutes from the Kansas City International Airport (MCI). Overland Park's close proximity to Kansas City also provides all the amenities a major city has to offer, such as fine arts, professional sports, Worlds of Fun and Oceans of Fun theme parks and world-famous Kansas City jazz, blues and barbecue.

About Our Overland Park Hotel

Whether you’re traveling for business or leisure, our Overland Park hotel offers the comfortable, relaxing accommodations you seek in the location you want. We have 126 guestrooms that offer a plush Hyatt Grand Bed®, Cozy Corner sofa sleeper, 42” HDTV, single-serve coffee/tea maker and much more. Hotel amenities include two 24-hour dining outlets; a Coffee to Cocktails Bar serving premium beer, wine and cocktails; a 24-hour fitness center; outdoor swimming pool and 24-hour e-room with complimentary public computers and a printer. We also offer free hotel-wide Wi-Fi so you’re always connected.