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Director of Housekeeping

posted February 4, 2017

Richmond Marriott
Richmond, VA
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524383 l

About This Job

The Richmond Marriott is looking for a thoughtful and dynamic Director of Services/Housekeeping to join our team.

They will oversee the overall operation and success of the housekeeping department.

Responsibilities include bu are not limited to:

  • Passion and commitment 
  • Ensure compliance with brand standards as well as the White Lodging standards and procedures
  • Ensure hotel cleanliness is maintained to the highest level with attention to detail
  • Maintain effective and open communication
  • Foster teamwork
  • Control cost through monthly linen inventories and ongoing supply inventories
  • Must possess high energy, professionalism and confidence 
  • Be a highly motivated and enthusiastic leader
  • Daily and ongoing hotel and room inspections with attention to detail to ensure the highest standards
  • Conduct required stand-ups and meetings with enthusiasm and commitment to success
  • Train housekeepers, housemen, and supervisors to deliver the best product at the highest standards
  • Must be capable to successfully prioritize, delegate, organize and multi-task
  • Must be able to monitor monthly expenses in compliance with the budget
  • Must be able to conduct daily business with integrity and be ethical at all times
  • Treat guest, associates, vendors and co-workers with professionalism and respect at all times
  • Must maintain a safe working environment through ongoing compliance of safety guidelines
  • Ensure emergency procedures are understood by all through ongoing training and documentation
  • Must be able to coach and counsel and provide clear and concise direction
  • Effectively create a weekly schedule that reflects the occupancy for effective cost control
  • Ensure proper training of all associates on all procedures and standards
  • Timely execution of associate evaluations
  • Provide a clean and comfortable room for each guest every day
  • Provide cleanliness and standards of the meeting areas, public areas, and back of the house
  • Proactively monitor guest satisfaction and effectively increase scores in each area
  • Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
  • Operate department in accordance with OSHA standards
  • Comply with attendance rules and be available to work on a regular basis
  • Perform other tasks that are deemed necessary to the success of the hotel and the associates




About This Employer

Richmond Marriott

500 East Broad Street

Richmond, VA 23219

Telephone (804) 643-3400

410 Room Hotel

Managed by

Welcome to the Richmond Marriott!

Experience a polished downtown Richmond Hotel gleaming with a blending of luxury, functionality, and Southern charm. Nestled in the heart of the city s historic downtown, this exceptional Richmond, Virginia hotel is connected by skywalk to the Greater Richmond Convention Center and is located minutes from diverse dining and entertainment options, all easily accessible with Marriott's complimentary shuttle.

The spacious guest rooms at this extraordinary hotel in Richmond, VA are specifically designed for maximum comfort. Enjoy a meal at T Miller's, we are not your normal Richmond Sports Bar! We have a chef on staff preparing some of the best food in the city within the confines of a modern, upscale atmosphere. Also, stay and have an enticing cocktail at our Liberty Bar. Discover a Richmond, VA hotel revitalized for the future at the impressive Richmond Marriott Hotel.