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Assistant General Manager

posted March 11, 2017

Hyatt Place Kansas City/Overland Park/Metcalf
Overland Park, KS
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531032 l

About This Job

Overview

We are currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide strong on-the-ground leadership to one of Crestline’s multi-million dollar business units by providing strong operational leadership and manage with unparalleled customer service philosophies.

Positioned as one of Crestline’s Key Operational Leaders, this is a phenomenal opportunity to:

  • Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
  • Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

A strong predictor of success for the Assistant General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary

Responsibilities

Key Accountabilities:

  • Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) – your ability to understand these quickly upon hire and drive are key!
  • Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days
  • Familiarize yourself and be comfortable with all HR processes within the first 30 days – you will play a huge part in new hire onboarding and success!
  • Staff Optimization – develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days

Qualifications

Experience/Education:

  • Bachelor’s degree plus at least one (1) years of related Assistant General Manager experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Must have solid Assistant General Manager experience within a Select Service and/or Extended Stay property
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

Preferred Skills and/or Education:

  • Hotel experience
  • Opera and M3 system experience
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About This Employer

Hyatt Place Kansas City/Overland Park/Metcalf

6801 West 112th Street

Overland Park, KS 66211

Telephone (913) 451-2553

About Us

Conveniently located at 112th Street and Metcalf Avenue in the heart of Overland Park, Kansas, Hyatt Place Kansas City/Overland Park/Metcalf offers an attractive suburban location approximately 40 minutes from the Kansas City International Airport (MCI). Overland Park's close proximity to Kansas City also provides all the amenities a major city has to offer, such as fine arts, professional sports, Worlds of Fun and Oceans of Fun theme parks and world-famous Kansas City jazz, blues and barbecue.

About Our Overland Park Hotel

Whether you’re traveling for business or leisure, our Overland Park hotel offers the comfortable, relaxing accommodations you seek in the location you want. We have 126 guestrooms that offer a plush Hyatt Grand Bed®, Cozy Corner sofa sleeper, 42” HDTV, single-serve coffee/tea maker and much more. Hotel amenities include two 24-hour dining outlets; a Coffee to Cocktails Bar serving premium beer, wine and cocktails; a 24-hour fitness center; outdoor swimming pool and 24-hour e-room with complimentary public computers and a printer. We also offer free hotel-wide Wi-Fi so you’re always connected.