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Event Rental Specialist

posted February 7, 2017

Party Rental Ltd.
Teterboro, NJ
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547880 l

About This Job

Position Summary and Primary Responsibilities

The purpose of the Customer Service Representative is to provide exceptional customer service and support to all customers, current and new in fulfilling their request. Provide ongoing customer support with all functions pertaining to the customer Event.

  • Service oriented with the ability and willingness to serve customers from order inception until completion of event. Suggest alternatives solutions to customers when needed.
  • Answer phones and assist customers with orders, questions or any concerns relating to their event. Make sure that all work is accurate and all queries are resolved.
  • Ability to handle heavy volume of customer inquiries via phone and/or email
  • Proactively handle any order conflicts or issues timely, equipment and credit related, before the event is delivered.
  • Serve as the customer champion to successfully manage, act and resolve customer needs with a sense of urgency and to the satisfaction of the customer while adhering to company guidelines.
  • Develop and maintain positive customer relations by ensuring that all customer requests are handled appropriately and in a timely manner
  • Communicates freely with leaders, supervisors and management any issues or problems that need further clarification or handling
  • Ability to prioritize consistently with the goal to complete and/or resolve issues by the end of the day.
  • Collaborate and build relationships with Sales, Operations, Credit, Logistics, and other personnel in regards to the timely resolution of customer issues
  • Work effectively across teams and departments in an effort to provide excellent customer service internally and externally.
  • Product and operational knowledge must be kept current daily regarding equipment and linens by utilizing the website, showroom and intranet

Performance Goals

  • Strive to achieve exceptional customer service in satisfying customers’ needs and requests
  • Demonstrates 100% follow through in every commitment in an effort to provide one call resolution
  • Knowledge must be kept current regarding product changes, system enhancements in order to perform effectively and efficiently while utilizing the website, showroom and intranet
  • Must attend and actively participate in training initiatives; assist senior team members with training as needed.
  • Learn the process of up selling and substituting products

Basic Qualifications

Education

  • H.S Diploma or Equivalent
  • Knowledge of Microsoft Suite

Experience

  • 0-3 years in a customer service orientated environment

Other Requirements

  • Strong PC skills, including proficiency in Outlook, Word and Excel
  • Prior catering, event planning or other hospitality experience a plus
  • Our customers schedule their events 24/7 therefore you need to able to work a flexible schedule with occasional nights and weekends.

Education or Experience

  • Associates degree in marketing, communications, business, English, art, fashion or other related subjects
  • 3+ years’ experience in food and beverage, arts or events planning business in a high volume, demanding and customer focused environment

Interpersonal Skills

  • Ability to thrive in a team orientated, fast pace and innovative environment
  • Strong sense of ethics, etiquette and tact
  • Ability to establish and develop relationships with customers, internal and external
  • Problem solver and solution oriented with the ability to identify and handle conflicts timely
  • Positive attitude and team player!
  • Strong communication skills, written and verbal,
  • Detail oriented and organized with the ability to complete and manage a large volume of high quality work quickly coupled with the ability to multi task effectively
  • Timely return of responses to customers, orders and information request
  • Proficiently use resources of team to satisfy customer expectations.
  • Positive attitude, composure, humor, creativity, adaptability and approachability

Technical Skills

  • Good to excellent computer skills including use of MS office suite (Word, Excel and PowerPoint)

Other Skills

Availability to work flexible day/night and weekend schedules due to the seasonal nature of the PRL customers business volume. Be able to adhere to assigned schedule as business dictates

Essential Functions

  • The ability to predictably and regularly attend work and to be punctual
  • The ability to deal politely and professionally with customers and/or coworkers
  • The ability to perform several tasks at once
  • The ability to follow direction or instruction
  • The ability to use a computer to communicate, create, and access information

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

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About This Employer

Party Rental Ltd.

275 North Street

Teterboro, NJ 07608

Telephone (201) 727-4706

Corporate Office

www.partyrentalltd.com

Party Rental Ltd. began as a small table and chair rental company in 1972 and has grown into one of the premiere event equipment rental services in the nation. With an ever-expanding product line of tables, chairs, tableware, and linens, we surpass the offerings of our competitor and maintain continuity to providing the most superb selections for all events.

With the growth of the market and our 8 locations, we have positions available for people that are highly motivated, experienced, and possess the values that have made this company a leader in the industry.