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Front Desk Supervisor

posted February 7, 2017

St. Louis City Center Hotel & Suites
St. Louis, MO
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About This Job

RESPONSIBILITIES

  • Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
  • Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues
  • Up-sell rooms when possible in effort to maximize hotel revenue
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all changes, completing cashier or other reports, preparing deposit and counting/securing assigned bank deposits
  • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.  May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys
  • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction
  • Complete opening and closing shift duties and notify management of any outstanding guests requests or issues that may need additional monitoring or follow-up
  • Respond appropriately to guest complaints. Make suitable service recovery gestures in accordance with established guidelines
  • Promote teamwork and quality service through daily communication and coordination with other departments

REQUIREMENTS

  • Bachelor’s Degree in Hospitality Management, Business Administration or related field
  • Two or more years of front office/guest services experience
  • Supervisory experience is preferred
  • Experience in the hotel industry is required

Please note that you may be required to work nights, weekends and/or holidays.

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About This Employer

St. Louis City Center Hotel & Suites

400 South 14th Street

St. Louis, MO 63103

Telephone (314) 231-5007

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 St. Louis City Center Hotel & Suites is a beautifully appointed hotel in the heart of downtown. The historic flavor of this 1929 landmark building combines with modern comforts to create a unique experience with something for everyone.


Our hotel is adjacent to the Metro Link/Light Rail system, so you can easily visit downtown attractions like the Arch, Busch Stadium, Riverboat Casinos, and Union Station. We are also directly across from the Scottrade Center Sports Arena—home of the St. Louis Blues.

Spread out and relax in one of our beautifully appointed, oversized guest rooms, offering queen sofa sleepers, wet bars, and refrigerators. Relax on our sun deck next to the indoor heated swimming pool, or experience an innovative meal of American-styled entrees and daily chef specials in the upscale setting of bistro 14. You can also take a well-deserved break at Column’s Lounge and Piano Bar, a relaxed piano lounge with dark woods, glass, and brass.

With over 29,000 square feet of meeting room space, all equipped with Internet access, our facilities are a great choice for your next event. Our one-of-a-kind city view ballroom boasts spectacular views of the downtown skyline and is a beautiful setting for weddings, as well as social functions.