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Housekeeping Supervisor

posted March 13, 2017

Holiday Inn Chicago Mart Plaza
Chicago, IL
“Come play a vital role in our organization! In our Rooms Division."
313302 l

About This Job

SUMMARY: Insure smooth operation of Housekeeping to maintain high levels of cleanliness throughout Holiday Inn Mart Plaza’s property.  Supervises housekeeping staff and inspects rooms and public areas for service and quality standards to ensure guest satisfaction. 

SUPERVISORY RESPONSIBILITIES: To perform this job successfully, a staff member must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Attend new hire department and company orientation prior to beginning work in the department.  Continue attending Quality & Training classes for personal development.

Help keep a positive guest experience.  Smile, be helpful and friendly while providing quick and accurate service. 

Inspect staff members quality of work performance on a daily basis to assure that standards and productivity levels are being met and maintained.  Inspects approximately 80 plus guest rooms, corridors and common areas in work station daily to ensure adherence to established cleanliness standards, and proper amenity and literature placement. 

Inspects for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed.

Provides recommendations for staff member discipline, recognition and performance evaluation to support the career development process of staff members under their supervision.  Ensure that staff members have a sufficient amount of necessary supplies through regular supply and linen inventories and communicates supply needs to supervisor. 

Communicates information effectively from management to staff members and from staff members to management. 

Proper use of personal protective equipment and chemical use. 

Performs other related duties as requested by the Director of Housekeeping or Asst. Director of Housekeeping.


Supervises approximately 25-30 staff members per shift.  Is responsible for assisting management for the overall direction, coordination, and evaluation of this unit.  Gives input on performance appraisals, and discipline for staff members.  Addresses complaints and resolves problems. 

Communication devices such as a telephone or a pager are used frequently for such functions as communicating with the housekeeping department while on the floor. 

May be required to assist the house person or room attendant by helping to clean room and public areas. 


  • Working with a great group of people!
  • Medical/dental/vision insurance
  • Disability Insurance
  • Discounted hotel stays at both IHG and Hostmark brands



About This Employer

Holiday Inn Chicago Mart Plaza

350 W Mart Center Dr

Chicago, IL 60654

Telephone (312) 836-5000

521 Room Hotel

Welcome to Holiday Inn Chicago-Mart Plaza (Riverview)

Downtown Chicago Hotel - Spectacular River and City Views

Located in downtown Chicago’s exciting River North area and minutes from the Chicago Loop, the contemporary Holiday Inn Chicago Mart Plaza Hotel overlooks the Chicago River and showcases iconic views of the Chicago skyline.

Defined by urban style and modern comfort, a recent $20 million redesign of this property sets the stage for an exciting Chicago experience for both business and leisure travelers. Ideally situated near the Magnificent Mile, Navy Pier and Millennium Park, the Holiday Inn Chicago Mart Plaza is the perfect base from which to explore Chicago. Catch a rising star in the nearby Theatre District, walk over to one of the myriad dining options just steps from the hotel or watch the sunset at Willis Tower before retiring to your luxurious guest room featuring breathtaking views of Chicago.

Business travelers will appreciate the skywalk linking the hotel to the Merchandise Mart and our close proximity to the Loop Financial and Business district. Hotel guests have access to complimentary high speed and wireless internet and a convenient 24-hour Business Center. The hotel offers 16 meeting rooms, with 25,000 sq ft of function space and can accommodate small meetings or up to 1000 guests for a trade show or reception. Additionally, the hotel is just 3 miles from McCormick Place Convention Center and within 16 miles of both O'Hare International Airport and Midway Airport


The Holiday Inn Chicago Mart Plaza River North is pleased to announce that it has been selected as one of The Chicago Tribune Top 100 Workplaces for the second year in a row! In 2014, the hotel was ranked #3 and in 2015, the hotel was ranked #2 among over 2,426 companies invited to participate. This honor represents the hard work and dedication that our associates strive for everyday to satisfy our guests.