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Director of Operations

posted April 7, 2017

Pullman San Francisco Bay
Redwood City, CA
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532305 l

About This Job

Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary. Job Description

  • Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
  • Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies.
  • Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs.
  • Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
  • As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Experience, Skills and Knowledge

  • Minimum 3-5 years of management experience, preferably in both rooms and FandB.
  • Bachelor's degree preferred.
  • Computer literacy and financial management required.
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
  • Able to resolve guest, supervisor and associate conflicts.
  • Command of the English language both written and verbal. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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About This Employer

Pullman San Francisco Bay

223 Twin Dolphin Drive

Redwood City, CA 94065

Telephone (650) 598-9000

421 Room Hotel

www.pullmanhotels.com

Our Hotel

Welcome to Pullman San Francisco Bay Hotel, a prime destination for business travelers and tourists alike. The property stands on the shores of a tranquil lagoon, and its beauty inspires a refreshing ambience in every space- from the lobby and award-winning Bay 223 restaurant to each spacious room and suite. For business or leisure, impeccable service and thoughtful amenities make every stay a success.

SERVICES OFFERED BY THE HOTEL
  • Fitness Lounge
  • Access to the pool
  • Complimentary mineral water in the room
  • Airport shuttle
  • Free accommodation and breakfast for up to 3 child(ren) under 12 y. sharing the parents' room (by using existing bedding, or if the room is large enough, a crib or a rollaway bed) having breakfast as a family.