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Housekeeping Attendant

posted April 9, 2017

Pearl South Padre Island Resort
South Padre Island, TX
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534690 l

About This Job

JOB SUMMARY

The House Attendant is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. Assisting Room Attendants on designated floors. He/she is also responsible for delivering items such as luggage, irons, coffee, etc. to guest rooms.

QUALIFICATION STANDARDS

Education & Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state (property specific).

Physical requirements:

  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.

 

DUTIES & FUNCTIONS

Essential:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Deliver any clean linen, if applicable, to assigned sections.
  • Complete special projects as assigned by Housekeeping Manager.
  • Pick up any Room Attendant's dirty linen or trash as needed constantly throughout shift
  • Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters per hotel procedures.
  • Vacuum guest corridors as trained.
  • Maintain the stairwells to hotel standards.
  • Maintain cleanliness and organization of linen rooms
  • Using daily checklist complete projects listed below as assigned.
  1. Elevator lobbies
  2. Ash urns
  3. Glass tables
  4. Furniture
  5. Ice machines/vending machines
  6. Elevator doors/frames
  7. Service landing/linen closets
  8. Stair wells
  9. Other projects as assigned by management
  • Remove all objects (example: room service trays, trash, etc.) from guest hallways to the service area or Housekeeping Office as needed.
  • Practice safe work habits to ensure safety to guests, fellow employees and self.
  • Handle requests for luggage handling or check in/out in a friendly, efficient and courteous manner.
  • Handle items for "Lost and Found" according to the hotel standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Be familiar with correct guest room cleaning procedures to assist with cleaning if needed.

Marginal:

  • Maintain cleanliness and organization of Housekeeping Office
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.

Compensation: 8.00

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About This Employer

Pearl South Padre Island Resort

310 Padre Boulevard

South Padre Island, TX 78597

Telephone (956) 761-6551

251 Room Resort

www.pearlsouthpadre.com

About Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 450 hotels and resorts with more than 63,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovative ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to succeed and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals through:

  • Every leader knowing the key to success is to always be training your team members, and to proactively encourage and provide them with opportunities for advancement.
  • Manager In Training (MIT) programs to develop performing hourly staff into management opportunities.
  • General Manager In Training (GMIT) programs to prepare performing management staff to take the keys to their first hotel.