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Assistant General Manager

posted August 21, 2017

TownePlace Suites Miami Airport
Miami, FL
600258 l

About This Job

TOWNEPLACE SUITES by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with  kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at TOWNEPLACE SUITES, you will build relationships grounded in team work and experience the legendary TOWNEPLACE SUITES service culture which focuses on delivering against the unique needs of long stay guests. Find Your World™ at TOWNEPLACE SUITES by Marriott.

Job Description

Job Purpose

The Assistant General Manager will have strong background in Food and beverage, the assistant general manager will be responsible for the Food and Beverage Department and he or she will be ultimately responsible for the consistent delivery of the brand experience and achieving financial targets and business metrics and working in concert with his/her department leadership in the front and back-of-house,


Essential Job Functions

  • Responsible for directing and organizing the activities of the Food and Beverage Department to ensure brand standards and a safe, high-quality food and beverage product are consistently being met while achieving budgeted revenue, cost and profit goals.
  • Ultimately responsible for all hotel Food and Beverage outlets as well as banquets, catering and the retail shop.
  • Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
  • Oversees the operation of the Front Desk, Housekeeping, Engineering and F&B departments by setting the objectives, measuring performance and supervising the department heads.  Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
  • Ensures that all new associates receive a through orientation and on-going technical training.
  • Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
  • Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
  • Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
  • Monitors service and teamwork on a regular basis and counsels associates as needed 
  • Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.
  • Develops and implements strategies to achieve Employee Satisfaction Index goals.
  • Communicates with other managers and associates to provide smooth working relations between departments
  • Determines and communicates standards of performance to associates.  Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
  • Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
  • Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established NHG guidelines.
  • Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas.
  • Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.

Job Requirements

College degree in Hotel Administration preferred; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.



About This Employer

TownePlace Suites Miami Airport

4021 NW 11th Street

Miami, FL 33126

Telephone (305) 779-0900

165 Room Extended Stay

Managed by

Relax, Live Uninterrupted at TownePlace Suites Miami Airport

Our brand-new TownePlace Suites Miami Airport is located in the heart of Miami, Florida. All-suite hotel with studio, one-and two-bedrooms • Well equipped kitchen • Home Office space in suite • Free Wi-Fi throughout the hotel. WE'VE GOT YOU COVERED Unwind and relax in our stylish TownePlace Suites by Marriott Miami Airport. Equipped with 750 sq. feet Meeting space. Custom designed lobby features a full-service bar and light food menu. Amenities includes complimentary breakfast, secured covered parking, pool, patio and grilling area, 24hr fitness center and laundry facility. Jogging, sports and activities are nearby. Pets welcomed. On-site business services. Complimentary coffee at the lobby. Restaurants, grocery and retail stores are located nearby. In a Pinch Market furnished with snacks, food and chilled beverages. Complimentary airport shuttle services.Look no further TownePlace Suites is located just in the right spot for the best experience in Miami.