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Night Auditor

posted September 8, 2017

Hampton Inn Washington, D.C./White House
Washington, DC
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605590 l

About This Job

Description

Night owl- loves attention to detail and can still have a bright smile at 6 am! Night Auditor at Hampton Inn White House

Join fellow team members in delivering great service to guests in a state-of-the-art hotel!  The Night Auditor completes the hotel’s daily audit process according to company operating policies, procedures, and standards. This process includes, but is not limited to, completing and transmitting the Daily Report that includes total revenue, cash, credit, receivables, and room statistics.  The Night Auditor covers the hotel’s Front Desk during the night, ensuring that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member follows safety and security procedures, handles financial transactions accurately, and maintains required systems and records. 

Core Responsibilities Include:

· Executes guest reservation, check-in, check-out, payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards

· Proficient in administration of applicable property management system

· Complies with uniform, identification, dress and grooming standards

· Maintains a friendly and hospitable attitude with guests and coworkers

· Maintains presence at desk during all hours of operation and communicates effectively with individuals inside and outside the facility

· Responds quickly and appropriately to emergency situations

· Responds to any guest or security issues according to training

· Acquires and maintains knowledge of local attractions and amenities in order to provide service to guests needing such information

· Ensures front desk and office (including files) are maintained in clean and organized manner

· Ensures collections, including credit card and direct bill, are executed in accordance with Company policies

· Maintains proper control over keys, safe deposits, and all Company and guest property

· Ensures reservations are accepted according to Company and brand policies

· Ensures rates are optimized by monitoring competitor occupancy and rates

· Ensures that occupancy is maximized

· Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

· Quotes daily rates properly and issues credits in accordance with Company philosophy, using good judgment

· Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information

· Other duties as assigned supporting guest satisfaction

Requirements

·   Ability to respond quickly and appropriately to emergency situations

·   Experience in accurate cash handling and credit cards

·   Experience in maintaining security of confidential information, including guest registration and credit card information

·   Ability to pass certification tests required to meet brand standards

·   Experience working with a computer, including data entry and basic Accounting

·   Ability to work well with others

·   Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations

·   Listening skills to ensure accurate understanding of guest wishes

·   Composure to work effectively under pressure and to address and resolve guest problems or concerns

·   Approachability to encourage effective communication with guests and fellow team members

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About This Employer

Hampton Inn Washington, D.C./White House

1729 H Street N.W.

Washington, DC 20006

Telephone (202) 296-1006

116 Room Hotel

hamptoninn3.hilton.com

A modern retreat in the heart of the nation’s capital

Experience Washington D.C. from the spacious guest rooms of this award-winning downtown D.C. hotel, located near the White House and offering complimentary breakfast and facility-wide WiFi. Set in the Golden Triangle neighborhood, our D.C. hotel opened in June 2013 and is surrounded by a breathtaking urban backdrop complete with chic boutiques, powerful firms, and upscale dining. Ideal for corporate and leisure travelers alike, our Hampton hotel puts the city and Reagan International Airport at your fingertips with the Farragut West Metro Station located only one block away.

Set in the iconic Editor’s building, our White House hotel effortlessly combines old-style charm with modern conveniences. Make yourself at home in our inviting accommodations complete with a range of thoughtful amenities. Catch up with work using the handy lap desk, keep in touch with free internet access, or simply relax watching a movie on the 37-inch HDTV.

From superior customer service to an array of complimentary amenities and spacious accommodations, our downtown D.C. hotel offers an idyllic urban getaway from the moment guests step in our upscale lobby. Stay connected to the office in the 24-hour business center and host a conference for up to 135 guests in our 1,351 sq. ft. of meeting space. During your stay, easily maintain your diet and exercise regimen with our fitness center, heated indoor pool, and variety of healthy, complimentary breakfast options.