Assist the General Manager with the overall responsibility of the operation for the entire hotel including profitability, guest service, product quality, overall cleanliness and maintenance of hotel property.
ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)
Lead the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in property sales and marketing efforts.
Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues. Manage and monitor sales and marketing personnel activities.
Assist with the development of a realistic and attainable business plan and budget that defines operational goals and profitability objectives.
Be available and visible to the guests. Meet and greet guests at breakfasts, social hours, etc. as determined by the brand to build relationships and monitor guest satisfaction levels.
Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
Conduct a minimum of daily meetings with department heads; weekly meetings with the sales staff and monthly all associate meetings. Ensure each department is conducting daily pre-shift meetings and participate when possible.
Manage and monitor the property P&L; provide detailed explanations for P&L and forecast variances. Align and drive all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores.
Understand and apply accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensure these are understood and applied correctly by the property Controller.
Maintain an active role in the accounts receivable management and collection effort.
Follow all HV policies and operating procedures as required. Follow all standards as defined by, but not limited to, the associate handbook.
Oversee maintenance of a proactive Human Resources department to ensure a productive, participative, and comfortable work environment in which all associates are valued and treated lawfully and consistently, and to ensure compliance with all local, state and federal employment and labor laws and regulations, including, but not limited to, Title VII, ADA, ADEA, FMLA, FLSA, Equal Pay Act, and Pregnancy Discrimination Act. Directly facilitate open associate communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.
Manage and oversee the recruitment, selection, on-boarding, training and performance evaluations of hotel department heads, managers / supervisors and associates.
Direct, manage, train and counsel sales, catering and revenue management staff. Actively participate in sales presentations, property tours and customer meetings.
Adherence to F&B guidelines/ cleanliness and food sanitation as required by the brand and local authorities as applicable
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all associates are required to fully comply with Hospitality Ventures rules and regulations for the safe and effective operation of the hotel’s facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
Professionally represent the hotel within assigned area at industry events, trade shows and marketing meetings as needed/required.
Provide constructive feedback to hotel sales and marketing staff in the hotel.
Be a leader and role model to all associates.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Most tasks are performed independently or in a team environment with the associate acting as a team leader. There is minimal direct supervision.
Desire to participate as part of a team.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Ability to maintain compliance with all local, state and federal laws and regulations.
Extensive knowledge of sales skills.
Ability to assess/evaluate other associates’ performance in a fair and consistent manner.
Extensive knowledge of revenue management.
Ability to supervise, train and motivate multiple levels of managers.
Knowledge of hotels and competitive markets.
Participate in the development of short- and long-term financial and operational goals of the hotel.
Ensure that guest satisfaction is consistently obtained and maintained.
Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
Ability to make decisions with only general policies and procedures available for guidance.
Ability to apply supervisory/management (soft) skills.
Located less than 2 miles from the prestigious Galleria Shopping & Business District and just 10 miles from downtown Houston, the Hilton Houston Galleria Area, fully renovated in March 2016, provides a centralized location – perfect for exploring the city or visiting a local business. Keep in touch with complimentary WiFi, available in all rooms, soak up the sun at our outdoor pool and sundeck area, or relax with a drink and dine at Veranda Kitchen and Bar, for breakfast, lunch or dinner.