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Guest Service Agent Part-Time

posted June 18, 2017

Homewood Suites by Hilton Bloomington
Bloomington, IN
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Be part of a dynamic Front Desk Team at the award wining Homewood Suites in Bloomington, Indiana!
582655 l

About This Job

Requirements

  • High school graduate or equivalent.
  • Two years of college education preferred.
  • Two years experience in a service industry, preferably in the hospitality industry.
  • Excellent oral and communication skills.
  • Computer literate.
  • Pleasant telephone demeanor.

Responsibilities for this Position

  • Welcomes guests, solves minor problems, and ensures guests have a great stay.
  • Enters data into computer, including some minor accounting functions.
  • Establishes and secures proper guest credit.
  • Handles any billing questions and inquiries.
  • Solves guest-related problems within scope of authority.
  • Enters wake-up call requests into PBX system.
  • Generates reports for Front Desk, Engineering, and Housekeeping.
  • Performs all accounting duties including posting charges, account settlements, and shift closing.
  • Answers phones and relays messages to guests as well as other conference center associates.
  • Brings mail, packages, and messages to guests as needed.
Technical Requirements:
  • Must be willing to work a variety of day/night and weekend shifts.
  • Must be able to read, write and speak English.
  • Must be able to converse in basic English.
  • Requires strong organizational skills.
  • Must be able to work independently.
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations.
  • Computer experience strongly desired.
  • An energetic personality.

Compensation: $8.25

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About This Employer

Homewood Suites by Hilton Bloomington

1399 South Liberty Dr.

Bloomington, IN 47403

Telephone (812) 323-0500

Comfort among the hotels in Bloomington, Indiana

Our friendly staff and inviting lobby welcome you to Homewood Suites by Hilton® Bloomington. We are one of the only all-suite hotels in Bloomington, Indiana and are located 3.5 miles west of downtown Bloomington and Indiana University. We’re just west of SR-37 and 2nd St. /I-45 on Liberty Drive, convenient to Baxter, Otis Elevator, Cook Inc., Rogers Group and Crane Naval Base. Discover a range of shopping, dining and sports destinations near our hotel in Bloomington, IN. Explore Bloomington’s tourist attractions, including Lake Monroe, the Oliver Winery and Wonderlab Science Museum.

Relax or catch up on work in your suite which features a separate living room with a sleeper sofa, work and dining table, TVs in each room and premium cable channels. Prepare dinner in the fully equipped kitchen. If you need groceries, give us your list and we’ll pick them up for you. For relaxation, plunge into the indoor pool or burn some calories in our fitness center. Satisfy your sweet tooth with a stop in our hotel convenience store.

Check emails with free WiFi in each suite or our business center. Host a business meeting or event for up to 25 guests. Wake up to a hot full breakfast and unwind at the end of the day with evening social Monday - Thursday, both included with your stay. For business or leisure, Homewood Suites by Hilton® Bloomington is your home away from home.