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Nail Technician

posted October 13, 2017

Éilan Hotel & Spa
San Antonio, TX
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Éilan Hotel & Spa offers exceptional personalized service to guests who appreciate fine accommodations and memorable cuisine in a fun, friendly atmosphere delivered by attentive and caring associates.
456268 l

About This Job

5.00 + Commisions & gratuities at guest discression

POSITION FOCUS

The Nail Technician performs professional nail, hand and foot treatments.  They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish.  They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests.  They must hold and maintain a current state license.

CUSTOMER SERVICE FOCUS

You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES

  • Be prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional nail treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the business. 
  • Check work schedule between each guest to assess next appointment time & service.
  • Proactively manage work schedule and look ahead to ensure correct data entry and schedule times.
  • Properly care for equipment and use proper amounts of product (back bar) to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals of 7%.  If 7% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance.
  • Uphold the standards of sanitation and sterilization as directed by law and the Oxford’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guest’s questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of operation as requested by leadership.
    OTHER RESPONSIBILITIES
  • Must have enthusiasm and possess excellent customer service skills.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Must actively participate in all trainings, education and company meetings.
    SUPERVISORY DUTIES - None
    POSITION QUALIFICATIONS
    Competencies
    Strategic Skills
    Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.
    Operating Skills
    Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.
    Courage
    Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.
    Energy & Drive
    Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.
    Personal & Interpersonal Skills
    Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.
    Knowledge/Skills
    Knowledge and skill as required of certification for nail technician. Maintain a clean and sterile environment. Sterilization and organization of equipment following safety standards.
    Abilities
    85% sitting- also includes standing, walking, kneeling, crouching. Frequent washing of hands and wear of gloves. Prolonged standing dependent on treatments. Manual dexterity and arm steadiness are vital to perform treatments.
    Education/Formal Training
    Must hold and maintain a Texas cosmetology / nail technician license
    Experience
    Minimum of six months – one year spa experience.
    Material/Equipment Used
    Chemicals and materials associated with spa industry
    Environment
    Spa, hotel, and resort environment. Calm and relaxing atmosphere with relaxing background music.
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About This Employer

Éilan Hotel & Spa

18603 La Cantera Terrace

San Antonio, TX 78256

Telephone (210) 598-2900

165 Room Hotel

www.marriott.com

About Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 700 hotels and resorts with more than 85,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovation ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to success and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals. Every leader knows the key to success is continuous training to all team members, and to proactively encourage and provide them with opportunities for advancement.