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Visitor Center Manager

posted April 19, 2017

Cakebread Cellars
Rutherford, CA
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Family owned luxury brand winery seeks hospitality manager.
582988 l

About This Job

Job overview

Cakebread Cellars, the family owned and operated premium winery is currently looking for an experienced and talented Visitor Center Manager. This leadership position assists in leading and working collaboratively with visitor center staff to oversee day-to-day operations of the visitor center, managing retail sales, tastings, wine club areas, and overall guest experience. In addition, this position provides coaching to staff, establishes and maintains Cakebread Cellars customer service and hospitality standards, motivates the team to achieve sales goals, creates and analyzes reports, interacts with guests, collaborates with other department leaders, and serves as a positive role model and ambassador for Cakebread Cellars in the wine industry community.

The qualifications of the ideal candidate are:

  • College degree
  • Five years of proven effective leadership experience
  • Two years experience motivating and leading sales and/or customer service teams
  • Knowledge and passion of wines and wine production
  • Ability to perform advanced math and counting
  • Advanced knowledge of databases (AMS), MS Office, specifically Excel and Access, and experience with inventory reports
  • Commitment to excellence and high standards
  • Ability to interpret reports and provide information for sales forecasts
  • Ability to manage, schedule and coordinate activities with other departments to meet customer needs and manage priorities and workflow
  • Excellent customer service skills
  • Excellent presentation, written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills
  • Professional appearance and demeanor
  • Positive role model and ambassador for Cakebread Cellars in the wine industry community
  • Must be able to work a flexible schedule including evenings, weekends (weekends required)
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About This Employer

Cakebread Cellars

PO Box 216

Rutherford, CA 94573

Telephone (707) 963-5222

The Cakebread family, owners of Cakebread Cellars in Rutherford, is among the most creative and successful winery families in California’s famed Napa Valley. Since its founding in 1973, the winery has developed a reputation for producing world-class wines. Its success is built on quality, consistency and continuity; characteristics which apply equally to the grapes, the wines, the people and the operation of the winery.