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Hotel Guest Services Agent-Seasonal

posted May 20, 2017

Steamboat Ski & Resort
Steamboat Springs, CO
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423340 l

About This Job

Physical Requirements:

  • Read, write and communicate verbally in English in a clear and professional manner
  • Use a telephone headset for extended periods of time and work in a noisy (vocal) environment
  • Sit and input data into the computer while listening/talking to guests for extended periods of time
  • Work in a noisy (vocal) environment

Minimum skills, experience, education and ability required for this job:

  • Background in front desk, reservations, sales or the hospitality industry required
  • Computer experience required including specialization in a reservation or property management system and Microsoft Office
  • Excellent communication skills and strong attention to detail
  • Friendly, professional, positive and enthusiastic attitude required
  • Self-motivated and dependable individual who will seek out additional tasks and duties during slower times
  • Excellent sales and customer service skills are preferred
  • Adhere to all safety policies

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

  • Answer incoming telephone calls and operate a telephone switchboard proficiently
  • Answer general information inquiries, email requests and book entire vacation packages (may include air, lodging, lifts, activities, and travel insurance)  for guests of the Steamboat Grand
  • Learn how to operate a reservation booking system as well as a property management system (PMS).
  • Perform the Check-In and Check-Out process for guests at Hotel Front Desk
  • Learn the night audit process and be available to assist in covering night audit shifts if necessary
  • Learn various room types and make changes to reservations accordingly
  • Handle group & conference reservation requests whenever necessary
  • Book reservations for walk-in guests and provide information to guests about our resort and community
  • Coordinate and facilitate guest needs and issues on a consistent basis
  • Display proficiency & ability to multi-task between various computer applications
  • Perform other administrative duties, upon request
  • Be part of a team that strives for exceptional sales performance, guest service and call quality
  • Interact with other hotel departments for efficient and successful operations
  • Maintain a neat, clean and professional appearance

Miscellaneous information:

  • Agents are scheduled for 32-40 hours per week depending on variable business levels
  • Will be asked to cover shifts including early mornings, evenings, weekends and holidays, and occasionally the graveyard shift (11pm-7am)
  • Employment for this job is contingent upon the successful completion of a background check

Steamboat Ski & Resort Corporation is an equal opportunity employer

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About This Employer

Steamboat Ski & Resort

2305 Mt. Werner Circle

Steamboat Springs, CO 80487

Telephone (970) 879-6111

Ski Resort

www.steamboat.com

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Steamboat is a premier snow sports and biking destination offering genuine Western hospitality in a family-friendly environment in the Colorado Rockies.

Share the Steamboat Dream

That's our motto at Steamboat Ski Resort, where each year employees get to take advantage of our 2,965 acre playground and abundant Champagne Powder® snow.

Steamboat is an incredible place where western heritage mixes with outdoor adventure to create a friendly community. It’s that type of atmosphere that brings guests and employees alike back to the ‘Boat, year after year. Our employees embody the western spirit and friendliness that has helped Steamboat continually rank among the best ski resorts in the world. And with plenty of opportunities to play, it’s easy to share your love for Steamboat with our guests. Are you ready play hard and work hard?

So, "What's in it for you" you ask? As an employee at Steamboat, many benefits and perks are part of the experience. Join our team today!

  • Competitive compensation
  • Access to employee housing
  • Unlimited FREE skiing and riding at Steamboat and Winter Park (including night skiing/riding at Steamboat)
  • Dependent skiing and riding privileges (certain employment status criteria apply)
  • Real Deal – opportunity to visit other Colorado ski areas at no cost
  • Twelve (12) $25 lift tickets for your friends & family (certain rules apply)
  • Discounts at our accessory shops and restaurants including the Steamboat Grand Resort and HotelMountain Outfitters and Steamboat Ski & Sport retail shops
  • Discounts at other Intrawest facilities along with local businesses
  • A 401(k) profit sharing plan (eligibility rules apply)
  • Employee Assistance Program
  • Exciting activities and employee events
  • A chance to learn and advance within Steamboat Ski & Resort Corp.
  • A place on an energetic team in Ski Town USA!

*Certain benefits may require minimum hour commitments to qualify.

 

Join our team today!