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Guest Service Associate

posted May 3, 2017

The Westin Memphis Beale Street
Memphis, TN
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We are looking for the brightest stars of the industry. Shine like a diamond at our 4 diamond property! Be your best you. Be Westin...
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About This Job

Job overview

To simply provide the guests of The Westin with an exceptional experience through professional interaction, an understanding of their expectations and leaving them feeling renewed after every stay.

What you will be doing

  • Provide an exceptional level of service to guests and fellow associates at all levels of interaction using the Operational and Service Culture training provided. 
  • Handle guest arrival and departure experience in a friendly and professional manner using the training procedures provided. 
  • Learn the Starwood frequent guest stay program and the Front Office processes that accompany it.
  • Professionally and effectively handle inquiries pertaining to hotel services, shopping, dining, entertainment, travel directions, etc.
  • Complete daily checklists as well as additional tasks required by the Shift Manager.
  • May be required to make new reservations or change and cancel existing reservations.
  • Responsible for understanding guest room rates and daily selling strategies including potential up selling of room types.
  • Will handle manual postings for guests as well as other outlets within the hotel.
  • Responsible for cashiering duties in the hotel gift shop.
  • Responsible for a cash drawer, daily cash transactions and end of shift bank out process.
  • Effectively communicate relevant information to incoming shift.
  • Other duties as assigned 

Requirements

  • High School Diploma or GED
  • Previous guest service experience
  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use personal judgment and specialized knowledge to give accurate information to hotel guests.
  • Communicate effectively with different types of guests, managers and fellow associates.
  • Handle multiple activities such as computer use, interaction with guests, answering phones, guest directly assistance, etc.
  • Effectively operate telephone switchboard, Hotel Property Management System and other related software programs.
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About This Employer

The Westin Memphis Beale Street

170 Lt George W Lee Avenue

Memphis, TN 38103

Telephone (901) 334-5900

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Home of the Blues and More

The Westin Memphis Beale Street’s central location places you just steps from popular attractions such as FedEx Forum, Gibson Museum, and of course – historic Beale Street. Immerse yourself in our city’s cultural and historical traditions with easy access to America's best barbecue and blues.

Inspired Productivity, Every Day

Designed with the business traveler in mind, the hotel offers more than 9,000 square feet of meeting space and a 24-hour Business Center. Regain focus in the WestinWORKOUT® Gym, and reward yourself for your hard work with a meal at bleu restaurant & lounge.

Invigorating Downtime

Our 203 guest rooms and suites feature the iconic Westin Heavenly Bed®, promising an amazing rest. Revive each day in the Heavenly Bath®, or with complimentary Starbucks® coffee. A 32-inch flat screen TV and iPod dock provide relaxed entertainment.