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General Manager

posted May 17, 2017

Sparrows Point Country Club & Marina
Dundalk, MD
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About This Job

Position Description Overview

The General Manager (“GM”) is a visible, energetic and ethical leader of Sparrows Point Country Club (“Club”) and has overall responsibility for the management of all operations of the Club. The GM reports to the Board of Governors (“Board”) through its President and is responsible for carrying out the Club’s policies, adhering to the protocols of the Club’s governance documents and modeling the behaviors of the Club’s mission and values. The GM actively interfaces with the Executive Committee of the Board and the Board Committee Chairs, facilitating meetings, implementing and monitoring programs and initiatives, and providing reports on Club activities and programs.

The GM develops, maintains and promotes a management philosophy that culminates in Member satisfaction and employee engagement, while consistently achieving the mandates of the annual and long-term financial and strategic plans.

Areas of focus for GM include:
  • Member satisfaction through outstanding service, communication and teamwork
  • Rapport and trust with staff at every level of the organization
  • Accountability for the annual operating and capital budget and human resources workforce programs
  • Vendor management and stewardship of resources
  • Integration of programs and activities into a seamless operating model that enhances the reputation and brand of the Club in the community and fosters the private club experience for the Membership
  • Has a verifiable track record of successfully leading and growing a dynamic food and beverage and clubhouse operations including building revenues, controlling costs and meeting or exceeding planned and budgeted bottom line goals and objectives.
  • Optimizes the guest experience through presence, branding and communication
  • Meet and greet guests to promote a comfortable and positive atmosphere for their enjoyment
  • Direct, coordinate and monitor the development of the facility’s annual business plan and operating/capital budgets.
  • Monitor and evaluate financial performance relative to budget goals and objectives. Analyze budget variances, develop and implement action plans to achieve appropriate adjustments.

Organization Structure

The GM directly supervises the Controller, Head Golf Professional, Director of Special Events, Golf Course Superintendent, Executive Chef, Membership Marketing Director, Facility Engineer, and is responsible for the mentoring and professional growth of the management team.

Candidate Qualifications & Experience

The selected candidate will be currently employed as a senior operations leader in the country club, resort and/or hospitality industry, and will have a well-developed skill set and demonstrated a professional track record in the areas of:

  • operations management
  • financial analysis and cost-based management
  • budgeting
  • strategic planning
  • vendor relationship management
  • program and project management
  • information technology systems and the Microsoft Suite of Word, Excel and PowerPoint
  • public speaking, business writing, meeting facilitation and presentations

Position Requirements

  • Consistent track record of employment with at least seven years of senior operations leadership experience in positions of increasing responsibility
  • Overall operating budget (P & L) responsibility
  • Bachelor’s degree in business administration, hospitality management, or related field of study from an accredited college or university
  • Management of at least 50 employees, with at least seven direct reports at the director/manager level
  • Expertise in service excellence, seasonal business operations and diverse/high-end recreational programs (golf, tennis, fitness, food and beverage, aquatics, etc.)
  • Refined skill set in human resource management (training, performance management and development, employee engagement)
  • Excellent communication and organizational skills and the ability to interact well with guests. Ability to build and maintain member relationships. Strong work ethic.
  • Demonstrated experience in the areas of budget development, fiscal management, strategic planning, staff management
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends and holidays
  • Must be innovative thinker with the ability to adapt to a rapidly changing service and business environment
  • Possesses strong leadership skills including recruiting, developing and retaining quality department heads and staff
  • Highly developed interpersonal communication skills. Demonstrated quality written and verbal skills. Positive attitude, professional manner and appearance in all situations.

Preferred Qualifications

  • Professional certifications or designations in the country club and/or hospitality profession (e.g. CCM/CCE)
  • Understanding of the private club hospitality business
  • Active participation in professional associations that offer tangible benchmarking opportunities, translating into the adoption of innovative programs

Compliance

In accordance with federal, state and local laws, certain physical skills are required for all positions with the Club, including but not limited to: repetitive motions (typing), sitting, lifting greater than twenty (20) pounds, ability to view electronic monitors at close distance, and frequent walking.

Employees are required to conform to the policies and procedures of the Club, to meet the Club’s expectations of high ethical and professional demeanor and to understand the obligation to carry out responsibilities in accordance with the Club’s standards, policies, procedures and governing documents.

The selected candidate for this position will be required to complete and sign an employment application, successfully pass a background check to the Club’s satisfaction, and agree to an employee confidentiality agreement as a condition of employment. Further, the selected candidate will need to acknowledge that they are not restricted by any non-compete or similar employment agreement.

The selected candidate must be legally authorized to work in the United States without a Club-sponsored petition for a visa, such as an H-1B visa.  The Club does not intend to file any visa applications in connection with this position.

Compensation

The Club offers a competitive total compensation package. This includes a base salary, medical dental, disability and life insurance coverage, membership benefits, meals, and paid time off.

This is an exempt position requiring hours of work that extend beyond the traditional work hours, including evenings, holidays, and weekends that meet the demands of the seasonal nature of this position.

The candidate of choice will be offered an “at-will” employment arrangement.

Inquiries

The position is available due to the current GM assuming a new role, after a successful seven-year tenure at SPCC.

Qualified candidates should submit a resume, salary requirement, and a thoughtful, detailed letter outlining his/her alignment with the above-noted qualifications and expectations for the position. These documents should be emailed in Word or PDF format

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About This Employer

Sparrows Point Country Club & Marina

919 Wise Avenue

Dundalk, MD 21222

Telephone (410) 477-1500

Reservations (410) 477-1500

Golf/Country Club

www.sparrowspointcc.org

About Sparrows Point Country Club & Marina

Nestled on 272 acres of natural woodland and waterways overlooking the scenic Chesapeake Bay tributaries, we are your destination experience.

Sparrows Point Country Club is a unique club experience. Featuring a 27 Championship golf course, a 62-slip marina, a picturesque Olympic sized pool, Har-Tru tennis courts, a full-service clubhouse, formal and casual dining, in addition to event and meeting facilities.

Established in 1925, we are a private, member-owned club located in southeastern Baltimore County. With impressive waterfront views overlooking Bear Creek, Sparrows Point Country Club is the complete destination for individuals and families who enjoy socializing and celebrating.

Sparrows Point Country Club maintains its reputation as a superior, member-owned, family-oriented club. We are proud of our club’s history, and we are committed to excellence for the benefit of our members.

Club Facts

  • Legal Entity: Non-Profit 501c(7), Private Member Owned
  • Number of Members: Golf 522, Social 193, Marina 26
  • Gross Dollar Volume: $4,000,000
  • Food & Beverage Revenue: $1,300,000 Permanent/Seasonal Employees: 50/80 Member Average Age: 45
  • Rounds of Golf: 25,000
  • Amenities: 27-Hole Golf Course, Golf Instruction, Putting Green, Driving Range, 62 Slip Marina, Har-Tru Clay Tennis Courts, Olympic sized Pool & Baby Pool, Restaurant, Clubhouse, Kayaking, Private Events, Camps, Clinics, Sports Camps