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Front Desk Agent

posted May 18, 2017

Hawthorn Suites Lake Buena Vista
Orlando, FL
staySky Hotels & Resorts is currently seeking Full-time and Part-time Front Desk Agents for it's award-winning properties in Orlando, FL!
591609 l

About This Job

staySky Hotels & Resorts is currently seeking Full-time and Part-time Front Desk Agents for it's award-winning properties in Orlando, FL!  

Job overview

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

What you will be doing

  • Greet, register, and assign rooms to guests of resort.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Perform simple bookkeeping activities, such as balancing cash accounts.
  • Issue room keys and escort instructions to bellhops.
  • Review accounts and charges with guests during the check out process.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Date-stamp, sort, and rack incoming mail and messages.

Compensation: $9.50/hr


About This Employer

Hawthorn Suites Lake Buena Vista

8303 Palm Parkway

Orlando, FL 32836

Telephone (866) 756-3778

Our Resort

Our Lake Buena Vista hotel is located in the heart of Orlando’s theme parks. We are located only 1½ miles from the entrance to the world-famous Walt Disney World® Theme Parks and only one mile from the Disney Springs Area. The Hawthorn Suites Lake Buena Vista hotel is a Walt Disney World Good Neighbor® Hotel, making it the perfect lodging spot during your next Disney getaway!

Conveniently located near the Disney parks, Hawthorn Suites offers lovely, comfortable, upscale accommodations at a surprisingly low price. With a fully equipped kitchen available, you can stock groceries and have a few meals in, rather than eating out throughout your entire vacation. Don’t worry about missing out on your workouts while you’re away as our onsite facilities has everything you will need. Hawthorn Suites has a workout room as well as a hot tub for you to relax in after a long day.

Even though we are near world-famous attractions, there are plenty of things to do in Lake Buena Vistabeyond the theme parks. Lake Buena Vista a popular destination for dining, restaurants, shopping, entertainment & nightlife, so be sure not to miss a single thing during your stay!

If the kids still have energy after a day at the parks, please enjoy our lovely outdoor pool and unwind while enjoying Florida’s warm weather and sunshine.

If you’re staying with us on a business trip, we have meeting rooms and banquet facilities as well as complimentary wireless Internet access for your convenience.

Your family will also love being minutes from Sea World, Discovery Cove & Aquatica and just 8 miles from Universal Studios® and Islands of Adventure®. There are endless options for daytime and evening entertainment on International Drive. Discover for yourself why business travelers and families on vacation all choose our Lake Buena Vista hotel.

Hawthorn Lake Buena Vista offers complimentary shuttle service to the Walt Disney World, contact the front desk for scheduling. You can also purchase your theme park passes with us. Let us help you make your theme park visits as easy as possible.

Whatever brings you to Orlando, you’ll be sure to enjoy your stay with us at Hawthorn Suites where we strive to make you feel at home in an upscale Florida style setting.