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Housekeeping/Custodial Training Manager

posted June 15, 2017

Walt Disney World
Orlando, FL
The Housekeeping/Custodial Training Manager partners with Operations Training, Labor, local leaders and other partners in identifying needs and providing effective job-specific training to enhance the knowledge, skills, and abilities of the Cast Members in the Housekeeping and Custodial areas.
44645 l

About This Job

The Opportunity:

At Disney, we are storytellers. We make the impossible, possible. We do this by creating a remarkable and memorable guest experience that starts with making each guest feel at home at our resorts. Our goal is to create the most compelling and unique resort experience, delivering on guest wishes and creating an experience so enticing, guests choose to visit even when they are not going to the Parks.

Day-to-Day Responsibilities:

  • Supporting on-boarding, on-going training, cyclical cleaning efforts, and align training hours to individual housekeeper needs
  • Partnering with training leaders in leading training efforts in a high quality and timely manner
  • Monitoring the on-boarding process to ensure it is delivered in an effective consistent manner
  • Valuating OJT and continuous learning while partnering with training leaders, representing operational expertise and partnership with local housekeeping and custodial leaders
  • Communicating with Operations and Training partners
  • Proposing training solutions and implementing and sustaining the overall LOB training strategy
  • Reinforcing the quality of training in local areas to ensure Cast Members are successful in their roles
  • Partnering with Line of Business contacts on operating guides content to ensure procedures match with all updates

What We’re Looking for:

  • Minimum of three years leadership experience in Housekeeping or Custodial areas
  • Demonstrated strong communication skills
  • Demonstrated strong partnering skills and ability to build and sustain stakeholder relationships
  • Demonstrated ability to build and motivate effective teams
  • Proven self-starter requiring minimal direction, follow-up and ability to thrive in a rapidly changing environment
  • Demonstrated ability to conduct organizational analysis and identify all areas in which Operations Training can be a strategic business partner
  • Demonstrated ability to influence at all levels
  • High school degree or equivalent

How to Stand Out:

  • Proficiency in training processes and with training resources
  • Demonstrated experience in assisting with the delivery and communication of training
  • Demonstrated strategic thinking and analytical skills
  • Demonstrated ability to lead in a team-based environment
  • Demonstrated ability to function in operations training environment to achieve results through cross-functional, integrated and well-coordinated team efforts
  • Ability to be flexible with work schedule, including weekends and holidays

About This Employer

Walt Disney World

Walt Disney World Resort

Orlando, FL 32830

5,000 Room Resort

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Property Description

Walt Disney's Parks and Resorts is not just home to Disney's beloved characters, but the place 'Where Dreams Come True.' Walt Disney started the company segment in 1952 when he formed what is now known as Walt Disney Imagineering to design and build his own dream, Disneyland® Park.

Today, Parks and Resorts has grown to encompass the world-class Disney Cruise Line®, Disney Vacation Club, Adventures by Disney, and five world-class resort locations, encompassing 11 theme parks on three continents: Disneyland® Resort in California, Walt Disney World® Resort in Florida, Tokyo Disney® Resort in Japan, Disneyland® Resort Paris in France, and Hong Kong Disneyland® Resort in China. By creating extraordinary experiences that exceed Guests' expectations every day, Disney Parks and Resorts continues to uphold the Disney tradition.

Wherever the Guest experience takes place in our parks, on the high seas, on a guided tour of exotic locales, or through our vacation ownership program -- we remain dedicated to the promise that our Cast Members turn the ordinary into the extraordinary and make Disney dreams come true.

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