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Front Office Manager with Growth Opportunity

posted June 5, 2017

Crowne Plaza Greenville
Greenville, SC
The 202 room full service Crowne Plaza Greenville, winner of The Intercontinental Hotel Groups highest award, the Torch bearer award, for excellence in Customer service is seeking an experienced Front Office Manager with excellent communications , leadership and team building skills.
400432 l

About This Job

As a Front Office Manager, you will manage all aspects of the front office Guest Services Department  to include front desk operations, bell /guest services ,business center , concierge services ,lobby sundry shop, and transportation services . The Front Office Manager is responsible for delivering a unique and memorable guest experience that brings the Crowne Plaza Brand to life.

The Front Office Managers Duties and Responsibilities Include ...


  • Participate  in  the preparation  of the front office annual  operating budget . Monitor departmental expenses and control labor costs with a focus on  rate strategy and inventory management
  • Oversee Night Audit Function and preparation of daily financial reports
  • Develop plans  to increase  hotel occupancy and ADR  through walk in guests and upselling guest upon arrival
  • Ensure all Front office operations policies procedures  Crowne Plaza brand  standards are meet
  • Ensure all cash handling and hotel credit  polices and procedures are followed and enforced.  


  • Manage the  day–to-day operational  and staffing requirements  plan and assign work and establish performance and development goals for team members.
  • Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
  • Foster positive relationships between all operating departments . Educate, train and motivate hotel staff to achieve hotel service score goals. with serious focus on service recovery and problem handling. Ensure all staff members are  properly trained on systems OPERA Front office system ,security, cash handling , procedures, and service standards


  • Ensure that the front office staff always provides prompt service , professional attention  and personal guest recognition.
  • Ensure all IHG Rewards loyalty members receive special  recognition. upgrades, amenities  and all benefits entitled to them through the IHG Rewards Loyalty program.
  • Review Guest feedback , surveys  and social media comments  and respond to guest complaints and implement strategies  for continuous improvement .
  • Make time to personally  interact with guest during evening arrivals and morning check outs
  • Particpates in Hotels Manager on Duty Program
  • Conduct daily routine inspections  of front office and public areas and take immediate action to correct any deficiencies
  • Build relationships with hotel guest  to solicit feedback  and drive continuous improvement , and guest loyalty


  • Check billing instructions for groups and individual travelers and guest credit  for compliance with hotel credit policy  and to ensure all transactions are handles in a secure manner .
  • Train team members on  all fire and hotel evacuation procedures and serve as central communication point  during hotel emergencies and crisis situations

 Experience: Requirements: 

  • This is the top front office position at a busy full service hotel 
  • 3 years of hotel guest service experience in  a full-service hotel environment
  • Minimum of 2 years in a management or supervisory capacity
  • Must speak fluent English
  • Must have complete proficiency of the  OPERA Front office management system Opera proficiency is highly recommended 


The position offers competitive hourly pay and benefits which include…..

  • Medical 
  • Dental 
  • Vison 
  • Long and short term disability 
  • Life insurance 
  • IHG Employee travel discounts 

The Crowne Plaza Greenville is an EEO/AA/Minorities/Females/Disabled/Veterans employer and strongly supports diversity in the workplace.”

Compensation: $40,000-- $50,000


About This Employer

Crowne Plaza Greenville

851 Congaree Rd

Greenville, SC 29607

Telephone (864) 297-6300

202 Room Hotel

Managed by

Welcome to Crowne Plaza Greenville-I-385-Roper Mtn Rd

Welcome back to the Crowne Plaza Greenville. The hotel is located directly off Greenville’s I 385 inner loop, 8 miles from Greenville's Spartanburg Airport GSP. We are just minutes from Greenville’s vibrant uptown entertainment and dining district, the Bon Secour Wellness Arena ,and the T.D. Convention Center with plenty of free parking. Complimentary airport transfer service is available daily for 6am-11pm. Local area complimentary shuttle service is provided with in a 5 mile radius of the hotel from 6am-11pm Sunday- Thursday . Downtown service is not available after 5pm on Friday or Saturdays . We are located just up the street from Haywood Shopping Mall with a variety of dining options close by.

You will enjoy 202 newly remodeled deluxe king and double bedded rooms. For your comfort and enjoyment we provide the following amenities and services.

  • Complimentary High Speed Wireless Internet Service
  • 24 hour fitness center
  • Indoor pool for year round enjoyment
  • Room service
  • The Famous Ruth’s Chris steak house resturant is located in the hotel
  • National Winner of Crowne Plaza Hotel’s Quality Excellence Award

Ruth’s Chris provides all food and beverage service throughout the hotel including room service, all day dining and & banquets.