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General Manager

posted June 7, 2017

Quail Hollow Resort
Painesville, OH
Come join our team, a nationally ranked hospitality company, at this great property that is nestled on 700 acres and surrounded by two championships rated golf courses!
502181 l

About This Job

Packard Hospitality is looking for the right, dynamic, results-oriented General Manager with at least 5 years of experience as a General Manager for the Quail Hollow Resort in Painesville, OH. 

The primary duty of a General Manager is to manage the day to day hotel operations in keeping with all corporate and brand standards.  Maximizes profitability as well as guest and team member satisfaction.  Communicates with hotel owners and corporate office as required.  Ensures the development and execution of strategic sales and marketing initiatives.

What you will be doing

Leads and manages hotel operations

  • Demonstrate leadership and professional image to associates, guest, sales accounts, local community representatives, vendors and competitors.
  • Directly responsible for the success of the housekeeping, front office, and food and beverage departments.
  • Approves hotel department budgets, defining and directing changes, as required.  Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
  • Reviews forecasts.  Directs hotel actions required to maximize profitability, increasing service levels and compliance with Hotel and Corporate policies and procedures as well as Brand Standards.
  • Oversees the Sales and Marketing activity and results. Leads and/or participates in sales and marketing strategy meetings.  Participates in the efforts to secure business, as needed.
  • Coordinates with the Revenue Manager to maintain group and transient inventory controls, Develop, monitor and adjust sales and pricing strategies, and provide critical analysis of strategies, room statistics and demand factors.
  • Speaks with and responds to guest regarding service challenges. Takes hands on approach to effectively manage the quality of customer service and guest suite cleanliness.
  • Facilitates hotel meetings (i.e. Executive committee; Staff Meeting; All Team Member Meetings, etc).


  • Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.
  • Develops the skills and abilities of direct reports.
  • Monitors high potential department heads and team member activity and ensures their growth within the company.


Corporate Communication and Owner Relations

  • Communication with hotel owners regarding results and aligning strategic plans for the future development of their hotel.
  • Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company wide initiatives.


Specific Skills and Abilities


The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Ability to perform critical analysis.
  • Ability to manage extensive amounts of information and provides constructive feedback/direction.
  • Extensive knowledge of hotel operations, sales & marketing, food & beverage, human resources and hotel financial processes and analysis.
  • Excellent written skills sufficient to produce communications that properly reflect Hilton image.
  • Excellent oral communication and presentation skills.
  • Considerable ability to listen effectively.
  • Ability to work effectively both independently and as a team.
  • Ability to delegate managers and organizes projects and established priorities consistent with company objectives.
  • Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact and diplomacy.
  • Ability to manage multiple projects, meet and work effectively under time and resource constraints.
  • Ability to effectively lead team of professionals.
  • Knowledge of a variety of computer software applications in word process, spreadsheets, and hotel management systems.

The General Manager reports to the Regional VP of Operations.



Bachelor’s degree in Hotel Management or Business preferred. Equivalent experience is acceptable.


  • Requires substantial and successful track record in hotel operations.
  • Leadership experience; preferable 5 years or more.
  • Hotel general management experience preferred for full service. 2-5 years as Assistant General Manager or other hotel management role for select service.
  • Proven track record of successes in achieving and service objectives.

Proven ability to recruit, motivate and train a team of professionals.

The ideal candidate must have 5 years of management  experience. Proven ability to recruit, motivate and train a team of professionals. 


Compensation range is $78,000 to $83,000 annually, and will depend on experience. 

Compensation: $78,000 - $83,000 annually


About This Employer

Quail Hollow Resort

11080 Concord Hambden Road

Painesville, OH 44077

Telephone (440) 497-1100

172 Room Hotel

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About Us

Quail Hollow is more than just a resort.  We sit on 700 acres that encompass two championships rated golf courses.  We offer customized events designed especially for you by our award winning chef and his team.  We are located just outside of the Ohio Wine Country making a trip to the vineyards for lunch and a glass of wine makes for a very relaxing afternoon and once you are done you can hit the links or the spa to finish out your day. 

The resort gives you a far away feeling with easy access to major thoroughfares.   This makes us truly a destination as we sit just 30 miles from the center of Cleveland where you will find the Rock and Roll Hall of Fame, the second largest theater district in the country, and a myriad of museums and cultural sites. 

While on property you can relax by either our indoor or seasonal outdoor pool, get a great workout in our state of the art fitness center, or decompress in our dry sauna.  The restaurant and lounge offer inventive and tantalizing meals that are sure to please any pallet.  Quail Hollow Resort offers you and your group the best of both city life and country relaxation making us your destination resort to make your vision a reality.