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Assistant Front Office Manager

posted October 11, 2017

Waikiki Resort Hotel
Honolulu, HI
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About This Job

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The Waikiki Resort Hotel has an opening for a Full-Time Assistant Front Office Manager. We are looking for a responsible and dependable candidate with the following qualifications: 

  • Has a passion for providing exceptional guest service
  • Has a strong desire to excel and takes initiative
  • Carries a positive “can do” attitude and disposition
  • Has the ability to handle irate guests with professionalism and care
  • Excellent verbal and written communication skills (English)
  • Ability to converse in Korean, Japanese or Chinese is a plus
  • Ability to lead, motivate and engage a team
  • Previous supervisory experience preferred
  • Ability to counsel & discipline employees with tact and respect
  • Computer proficiency with Windows (Outlook, Word, Excel)
  • Opera PMS experience is a plus
  • Ability to multi-task, prioritize and complete tasks in a timely manner
  • Previous hotel front desk and/or related job experience preferred

Compensation: Discussed during interview

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About This Employer

Waikiki Resort Hotel

2460 Koa Avenue

Honolulu, HI 96815

Telephone (808) 922-4911

Reservations (808) 922-4911

275 Room Hotel

www.waikikiresort.com

Our Vision

We believe in delivering a true Hawaiian hospitality experience, the Waikiki Resort Hotel way.  We strive to deliver customer satisfaction with a positive, can-do attitude.

Our Mission

To exceed guest expectations with aloha, integrity and respect.  Waikiki Resort Hotel is committed to delivering extraordinary customer service with a true service spirit that exemplifies the spirit of aloha.  Our ambition is to create genuine experiences for our guests at every possible opportunity.  We are the Heart of Waikiki.

The Waikiki Resort Hotel is a 275 room property centrally located near the Hyatt Regency and the Pacific Beach Hotel.  Our guests like the fact that we are 1 block from Waikiki Beach and are in close walking distance shopping and points of interest.

We feature two restaurants; The Ilima Restaurant, open breakfast and lunch and the Seoul Jung Restaurant, open for lunch and dinner.  The Ilima Restaurant serves a popular breakfast buffet and feature American and local cuisine.  The Seoul Jung Restaurant features authentic and delicious Korean cuisine.

We also now feature a Wine Bar off the Main Lobby called the 'Collection Wine Bar'.  The open air lobby also have a Sundry Store, a vitamin shop and a small cosmetic store in addition to the Korean Airlines Ticketing Office.