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General Manager

posted August 16, 2017

DoubleTree by Hilton Hotel Greensboro
Greensboro, NC
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About This Job

The DoubleTree by Hilton Greensboro is currently seeking an experienced General Manager who possesses a minimum of five (5) years experience in upscale full service hotel operations.  Successful candidates will demonstrate a track record of leading a customer-focused hotel team in all facets of hotel operations to include Customer Service, Sales & Marketing, Food & Beverage, Product Quality and Customer and Team Member Satisfaction.  

Examples of Duties Include:

  • Perform administrative duties including: reviewing all financial reports, making judgments and implement changes to maximize profits. Supervise development of and revision to business plan and annual budget. Provide weekly summary of business and weekly forecast to ensure appropriate actions are taken to maintain proper flow through. Oversee revenue management of the property in order to maximize sales and profit.
  • Interview hire and train staff with the focus being on ensuring that guest satisfaction is the priority of the team members.
  • Supervise, and counsel department managers and team members in the efficient operation of their respective departments. Develop and delegate improvement plans for operation and review performance of management team.
  • Effectively communicate with guests, clients, managers, corporate office and local associations.
  • Participate in community affairs and maintain positive public image for the Company, the brand and the hotel. Meet with potential and current clients to promote the hotel.
  • Physically tour and visually inspect property on a daily basis.
  • Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.
  • Travel to attend corporate and brand meetings.
  • Monitor hotels safety program.
  • Review quality assurance and preventative maintenance programs and conduct room, public space, and back of house inspections on daily basis for compliance.

Specific Job Knowledge, Skill and Ability:

  • Excellent communication and computer skills.
  • Knowledge of hotel operations, including business plans, safety and security programs, personnel and labor relations, budget preparation, maintenance, capital plans, forecasting, quality assurance programs, hotel law, and the development of short and long term planning.
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
  • Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.
  • Ability to work effectively under time constraints and deadlines.

Experience:

  • Minimum of five years experience as a General Manager in a full service branded property preferably a Hilton brand.
  • Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, financial management, rooms, housekeeping, and maintenance.

Education, Licenses or Certificates:

  • Bachelor's Degree in Hospitality, Business or a related field.
  • Certified Hotel Administrator (CHA) preferred.
  • CPR Certification and First Aid training preferred

Benefits

  • Medical/Dental 
  • Personal Vacation 
  • Hilton Discounts
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About This Employer

DoubleTree by Hilton Hotel Greensboro

3030 West Gate City Blvd

Greensboro, NC 27403

Telephone (336) 292-4004

175 Room Hotel

doubletree3.hilton.com

At A Glance

Be greeted at DoubleTree by Hilton Hotel Greensboro in North Carolina with a freshly baked chocolate chip cookie. Settle in to the modern surroundings, enjoying the warm hospitality and caring amenities. Located in the heart of Greensboro, the hotel is just 1 mile from the Greensboro Coliseum Complex and a 5-minute drive to the historic downtown.

Rely on the knowledgeable events team to help plan the perfect event in 4,400 sq. ft. of function space in our Greensboro, NC hotel. From banquets to intimate conferences, the event will be tailored to your exact specifications with the option of A/V equipment and spectacular catering options.

Enjoy delicious meals at J. Butler’s Bar and Grill restaurant serving steaks, chops, and sandwiches in a laid-back setting, or dine in the comfort of your own room with the tempting selection on our room-service menu. Grab a Starbucks® coffee at any time in the lobby.

Take advantage of the 24-hour business center that has an array of helpful services and equipment, and complimentary WiFi in public areas. Enjoy a workout in the fitness center, or take a dip in the indoor pool. Make yourself at home in a guest room with great amenities. Watch your favorite show on the 32-inch LCD HDTV with over 70 premium channels. Catch up with work at the work desk with complimentary WiFi access and remote printing service before settling down for the night in the cozy bed.

  • Centrally located in the heart of Greensboro
  • Meeting and events space for 11-330 people
  • Relaxed restaurant serving breakfast, lunch and dinner
  • Fitness center and heated indoor pool
  • Complimentary WiFi in all guest rooms