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Sales Coordinator

posted August 9, 2017

Fairfield Inn & Suites Fort Myers Cape Coral
Fort Myers, FL
Enjoy making people smile? Passionate about learning? Have a desire to join a growing opportunity? This position is for you!
600192 l

About This Job

Job Description:

To achieve sales and profitability goals for the hotel by implementing sales programs in assigned markets and working with clients to ensure top-notch quality service.

The Sales Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing a small number of accounts, receiving visitors, and other miscellaneous task assigned by the General Manager, Area Director of Sales, and the Corporate Director of Sales & Revenue Optimization. Given that the Sales Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communications and listening skills are necessary.

Essential duties and Responsibilities:

  • Assist with distribution of directories, location guides, and other printed material to promote the sale of guest rooms
  • Generate group and/or corporate leads through internet prospecting, networking, and telemarketing
  • Qualify sales leads generated by General Manager and Management Team
  • Send a list of leads to Centralized Sales Team monthly
  • Take booking inquiry information via phone/email and prepare proper paperwork
  • Handle individual reservations for clients/groups as needed. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction
  • Assist customers with plans for meetings, as well as scheduling and monitoring meeting functions
  • Confidently conduct property tours with clear communication of hotels’ amenities
  • Assist with follow-up on rooming lists, direct bill, and other logistical requirements for previously booked business
  • Ensure the prompt servicing of groups and accounts. Assist with major group check-ins as needed
  • Organize, file and retrieve documents in appropriate files/binders to maintain essential records used in the department operation
  • Follow consistent sales office procedures by updating account database; record account activity, call reports, traces, and history in SalesPro
  • Update BT Volume Report and GRC, Group Rooms Control Log by due date
  • Generate guest room revenue for the hotel by booking inquire business (rate guidelines will be provided).
  • Generate meeting room revenue for the hotel by booking inquire business (rate guidelines will be provided)
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
  • Be required to be cross trained with other departments and may be required to perform such task on a periodic basis
  • Participate in company sales blitzes on a regular basis
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Represent the hotel in public affairs in the surrounding community and in the hospitality community in your region.
  • Overall Guest Satisfaction is of highest priority! This associate must follow all guidelines and training set forth by management and the hotel specific brand.
  • Perform other duties as required or assigned.

About This Employer

Fairfield Inn & Suites Fort Myers Cape Coral

7090 Cypress Terrace

Fort Myers, FL 33907

Telephone (239) 437-5600

100 Room Hotel

Managed by

Our Hotel

Travel with confidence by checking into the Fairfield Inn & Suites by Marriott, a Ft. Myers/Cape Coral hotel with outstanding service to make all your travels easy at an exceptional value. With a great location near The Bell Tower Shops, Jet Blue Park, Hammond Stadium, Gulf Coast, Lee Memorial, and Health Park Hospitals, the medical district, Barbara B. Mann Performing Arts Hall, Florida Southwestern College, Ft. Myers Beach and Sanibel Island. We're ready to welcome you with thoughtfully designed guest rooms that allow you to work and relax, free Wi-Fi throughout the hotel to stay connected during your stay, and fitness facilities that include a pool and exercise room. Find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Jump-start your day with our free breakfast, now with hot choices like scrambled eggs, sausage, and oatmeal, plus favorites including fresh fruit and yogurt. At Fairfield Inn & Suites Ft. Myers/Cape Coral, you're our #1 priority.