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Lobby Assistant

posted June 28, 2017

The Jeremy
West Hollywood, CA
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607220 l

About This Job

Job Brief

Responsible for creating a warm welcome at the entrance area, greeting guests by opening doors, calling for car service and assisting as necessary. Able to handle multiple tasks at once and excellent personal and communication skills required. 

Responsibilities include but are not limited to:

  • Greet and welcome every guest upon arrival
  • Communicates effectively and genuinely with guests, team members and other departments
  • Maintains a friendly and caring demeanor at all times in a fast-paced environment
  • Demonstrate team work by co-operating and assisting coworkers as needed
  • Becomes informed of events/functions in the hotel during shifts
  • Promote hotel services and outlets and provide guest with information such as local attractions and directions, to increase guest satisfaction
  • Resolve guest complaints to the satisfaction of the customer by being guest focused, friendly and caring. Communicate to management any problem, complaint or unhappy guest
  • Be intuitive to guest needs, anticipates needs, be proactive
  • Maintains the appearance of the hotel lobby
  • Performs light cleaning in the lobby, corridors and entrances
  • Observes any maintenance or housekeeping needs in hallways, lobby and guest rooms and reports needs to Front Office management
  • Keeps luggage storage room clean and organized
  • Is aware of daily group arrivals and departures
  • Ensures the efficient delivery and collection of group luggage
  • Assists guests with luggage
  • Assists guests to automobiles or taxicabs
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About This Employer

The Jeremy

8490 West Sunset Boulevard

West Hollywood, CA 90069

Telephone (310) 424-1600

Managed by

Opening Soon! 

West Hollywood’s newest kid on the strip with views of the Hollywood Hills. We’re moving in at the corner of Sunset & La Cienega and are looking for new friends to join us.